CS Rep - Level 1 (BIL) in Remote at Navicore Solutions Inc

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you’re passionate about making a meaningful impact and helping others take control of their financial future, we’d love to have you on our team.

Navicore Solutions is currently seeking a Bilingual (English/Spanish) Customer Service Representative and another Bilingual (English/Portuguese) Customer Service Representative to join our Customer Service Department. These are full-time, fully remote positions — and we provide all the equipment you need. Training is also conducted entirely online. (Two different positions)

You must reside within the United States Only.

Shifts:

• Regular: Mon–Fri, 11:30am - 8:00pm EST (Regular shift, after training)

• Training: Mon–Thurs, 8:30am - 7pm-EST.

• Training Dates: 6/29/26 - 8/27/26

  What will you do as a (Remote) Bilingual Customer Service Representative? Role Description:

As a Bilingual Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities promptly responding to incoming calls; understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently.

What To Expect

• Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
• Provide additional assistance to clients via email, mail, and/or text.
• Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors

Basic Qualifications

• High School Diploma or Equivalent
• Must be fluent in English and Spanish for 1 role and fluent in English and Portuguese for the other.
• At least 1 year of Customer service and call center experience
• Ability to sit for an 8-hour shift while using headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Strong organizational and time management skills
• Attention to detail
• Pleasant telephone voice and excellent verbal communication skill
• Ability to take direction and apply feedback
• Compassionate and empathetic attitude

Your Benefits & Perks

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.

Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

$18.76 per hour.