Quality Assurance Associate in Austin, Texas at Function Health

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms. Over half a million members have joined Function to take control of their health.

Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

We are looking for a detail-oriented and experienced QA Associate to join our QA department. In this role, you will be a key contributor to the quality and consistency of our member success operations — evaluating interactions, identifying trends, and helping drive continuous improvement across the team.

The QA Associate plays an important role in upholding the quality and consistency of our member success operations. Sitting within the QA department and reporting directly to the QA Team Lead, you will be a primary executor of our audit and evaluation processes — reviewing member interactions, identifying quality trends, and contributing actionable insights that drive continuous improvement across the team.

In this role, you will work closely with the QA Team Lead to maintain scoring standards, support calibration efforts, and help surface the connection between interaction quality and key member success metrics. You will also serve as a resource for flagging coaching opportunities and skill gaps, contributing to the growth and development of the broader MS team. This role is ideal for someone who is highly organized, analytically minded, and passionate about quality — someone who takes pride in thorough, consistent evaluation work and is energized by helping a team deliver exceptional member experiences.

Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.