Cash Management Representative I in Overland Park, Kansas at TreviPay

Primary Job Duties:

The Cash Management Representative’s primary job duties include activities crucial to the accurate and timely application of payments. These duties include but are not limited to the following activities:

• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
• Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
• Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted
• Provide excellent service to both internal and external customers
• Escalate more complex cases/requests to higher-level staff, when appropriate
• Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance

Experience & Education:

• College degree or equivalent work experience preferred.

Competencies:

The individual must demonstrate:

• Ability to work both independently and as part of a larger, interdependent team
• Strong oral and written communication skills
• Analytical & critical-thinking skills to resolve challenges independently
• Good judgment & decision making
• Ethical behavior & trustworthiness
• Strong math and accounting skills
• Proficiency with Microsoft Office products (Excel, Word, Outlook)
• Ability to meet/exceed both quality and productivity expectations simultaneously