Customer Support Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Manager in India.

In this role, you will be the frontline representative ensuring smooth, empathetic, and efficient customer interactions across multiple communication channels. You will handle queries, resolve issues, and provide timely support through calls, emails, and chat while maintaining high standards of professionalism and customer satisfaction. The position plays a key role in strengthening user experience by ensuring fast resolution and clear communication in a high-volume, fast-paced environment. You will collaborate closely with internal teams to escalate complex issues and drive effective solutions. This is a fully remote opportunity requiring strong communication skills, adaptability, and comfort with digital tools. The environment is structured, rotational, and performance-driven, with a strong focus on responsiveness and quality service delivery.

• Manage customer interactions across calls, emails, and chat, ensuring prompt, accurate, and empathetic responses.
• Resolve customer queries and issues efficiently while maintaining a high level of professionalism and customer satisfaction.
• Collaborate with internal teams to escalate complex cases and ensure timely resolution of customer concerns.
• Use CRM systems, ticketing tools, and chat platforms to track, document, and manage customer interactions effectively.
• Analyze customer issues and proactively suggest appropriate solutions to improve overall experience.
• Maintain adherence to rotational shift schedules, ensuring consistent coverage and service availability.
• Contribute to continuous improvement in customer support processes and digital communication workflows.

• 1–3 years of experience in customer support, call center, BPO, KPO, customer success, or related roles.
• Bachelor’s degree is mandatory.
• Strong communication skills in both English and Hindi, with a minimum typing speed of 30 WPM.
• Experience working with digital tools such as CRM systems, ticketing platforms, Excel, Zoom, Google Meet, or similar tools.
• Ability to handle customer escalations with patience, empathy, and problem-solving skills.
• Comfortable working in rotational shifts (6-day work week, 9 AM–8 PM window).
• Must have a stable remote work setup, including laptop, reliable internet (30 Mbps+), and power backup.
• Strong adaptability, teamwork mindset, and willingness to work in a fast-paced support environment.

• Fully remote work opportunity with structured rotational shifts.
• Exposure to a high-volume customer support environment with strong learning opportunities.
• Opportunity to build expertise in CRM tools, digital support systems, and customer success workflows.
• Collaborative team environment with cross-functional coordination experience.
• Stable and structured work schedule with rotational weekly offs.
• Career growth opportunities in customer support and customer success domains.