Front Desk Agent - Hotel in Mandau Talawang at Nadi Talent Group

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Front Desk Agents to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

• Execute seamless check-in and check-out procedures, ensuring every guest transition is handled with 5-star efficiency, warmth, and accuracy.

• Manage guest folios with precision, including processing payments, handling foreign currency exchange, and ensuring all room charges and credits are correctly posted.

• Provide detailed information regarding hotel facilities, room categories, and local attractions, acting as a knowledgeable "insider" for the guest.

• Maintain high proficiency in hotel software to manage room inventory, guest preferences, and special requests.

• Proactively identify "VIP" and "Return" guests, anticipating their specific needs based on historical stay data to provide a bespoke experience.

• Handle guest concerns with empathy and "ownership," utilizing problem-solving skills to resolve issues on the spot or escalating to the Duty Manager when necessary.

• Act as the central communication link between Housekeeping, Engineering, and Room Service to ensure guest rooms are ready and requests are fulfilled instantly.

• Support hotel profitability by professionally promoting room upgrades, F&B outlets, and spa services during the guest's stay.

• Minimum 1.5 years of experience as a Front Desk Agent or Receptionist within a 5-star hotel or luxury resort environment.

• Fluent in English (both spoken and written) is mandatory; proficiency in a second or third international language is an advantage.

• Proven experience with Hotel Property Management Systems and basic Microsoft Office proficiency.

• Confident, polished, and articulate communication style with the ability to remain calm and professional during high-pressure "peak" check-in hours.

• Strong analytical skills to handle billing discrepancies and guest complaints with a "solution-oriented" mindset.

• Impeccable personal presentation and grooming that adheres to strict 5-star international hospitality standards.

• High level of accuracy in data entry and financial transactions to ensure "zero-error" guest billing.

• Willingness to work shift schedules, including weekends and public holidays.

• Competitive salary.

• World-class employee accommodation with a lounge, communal areas, and an exclusive leisure space.

• Opportunity to work with a luxury international hospitality brand.

• Professional, multicultural, and performance-driven environment.

• Exposure to global hospitality standards.

If you have experience in 5-star hospitality and are ready to elevate your career, we welcome your application.