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What is the role of a Vice President, Marketplace Operations at Jobgether?

The Vice President, Marketplace Operations position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Vice President, Marketplace Operations job located?

United States, Other / Non-US, United States

What type of employment is offered for this Vice President, Marketplace Operations role?

Full-time or part-time position

What is the expected salary for this Vice President, Marketplace Operations job?

Compensation will be discussed during the hiring process.

Vice President, Marketplace Operations job near me in United States, Other / Non-US at Jobgether

Vice President, Marketplace Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Marketplace Operations in the United States.

This is a strategic executive leadership opportunity for an operations expert passionate about transforming customer experience through AI-powered innovation. The role focuses on redesigning the entire post-purchase journey within a fast-moving digital marketplace, ensuring seamless experiences while driving operational efficiency and long-term profitability. Reporting directly to the CEO, you will influence company-wide strategy and collaborate closely with Product, Engineering, Marketplace Operations, and Supplier teams to implement scalable operational systems. This position is ideal for a visionary leader who combines operational rigor, product thinking, and AI expertise to solve complex marketplace challenges. You will have the opportunity to shape organizational design, improve customer satisfaction at scale, and create measurable business impact through intelligent automation and process optimization. The environment is highly collaborative, fast-paced, and centered around innovation, accountability, and continuous improvement.

Accountabilities:

Lead the redesign and optimization of the post-purchase customer experience lifecycle, from fulfillment through issue resolution, with AI-driven automation at the core.
Build and oversee conversational AI systems including chatbots, automated workflows, proactive customer outreach, and intelligent support tools designed to reduce manual support volume.
Translate customer experience insights into prioritized product initiatives, partnering closely with Product and Engineering teams to eliminate root causes of recurring operational issues.
Develop and maintain operational dashboards, KPI frameworks, and real-time reporting systems tracking metrics such as cancelation rates, customer satisfaction, contact rates, resolution times, and operational costs.
Drive structural margin improvements by optimizing cost-per-order through process redesign, automation, and operational efficiency initiatives while maintaining high customer satisfaction standards.
Improve fulfillment reliability, dispute resolution processes, transfer success rates, and overall post-purchase performance across the marketplace ecosystem.
Design scalable organizational structures and workflows that leverage AI to increase operational capability without proportional headcount growth.
Collaborate cross-functionally with Product, Supplier Operations, Product Operations, Finance, and Marketplace teams to align operational improvements with broader business objectives.
Establish operational rhythms, escalation frameworks, and performance management processes that support long-term scalability and accountability.

Requirements:

Minimum of 7 years of experience leading operations, customer experience, or marketplace functions within consumer marketplaces, ticketing, travel, e-commerce, or similar industries.
Proven experience designing and implementing AI-powered customer experience systems, including automated support workflows, conversational AI, and proactive service solutions.
Strong operational and analytical mindset with demonstrated success improving key metrics such as CSAT, cancelation rates, contact rates, fulfillment reliability, or cost-per-order performance.
Experience translating customer feedback and operational insights into actionable product roadmaps and engineering priorities.
Deep understanding of marketplace economics, operational scalability, and customer lifecycle management.
Executive-level communication and stakeholder management skills with the ability to influence leadership teams and present operational strategies at board level.
Demonstrated ability to lead cross-functional initiatives across Product, Engineering, Operations, and Finance teams.
Experience building or scaling operational organizations, including process development, KPI ownership, and organizational design.
Strong business acumen with the ability to connect customer experience improvements to profitability and long-term growth objectives.
Experience in live events, ticketing platforms, or experiential commerce environments is considered a strong advantage.

Benefits:

Competitive salary range between $260,000 and $330,000 USD.
Fully remote work environment within the United States.
Opportunity to work directly with executive leadership and influence company-wide operational strategy.
High-impact leadership role with visibility across multiple business functions.
Dynamic, innovation-focused culture that values AI-driven transformation and operational excellence.
Inclusive and collaborative workplace environment committed to diversity and equal opportunity.
Career growth opportunities within a rapidly evolving digital marketplace business.
Flexibility and autonomy to shape operational systems, organizational structure, and long-term strategic initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Vice President, Marketplace Operations in United States at Jobgether

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