Customer Service Representative in Pooler, Georgia at LAVA SCS LLC

Customer Service Representative

Pooler, GA

Employment Type: Full - Time

About UNIS:

UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation.

As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains.

We're looking for a Customer Service Representative to join our team, where you'll serve as a key point of contact for customers and help ensure questions, order updates, and service issues are handled quickly, accurately, and professionally. Success in this role means providing reliable support, maintaining clear communication, and coordinating across teams to keep customer needs and operational commitments on track.

This role is ideal for someone who is responsive, organized, and solutions-oriented, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Your Impact:

As a Customer Service Representative, you will:

• Serve as a primary point of contact for customer inquiries related to order status, shipment tracking, inventory, billing, and service issues.
• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Perks & Benefits:

We believe in supporting our people both professionally and personally. Our benefits include:

• Competitive health benefits
• Paid time off in accordance with company policy and applicable state requirements
• Leadership and professional development programs
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
• Internal growth and career mobility opportunities
• Free luncheons and on-site team events

Use of AI & Technology:

UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgment—not replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act.

Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable.

What You Bring to the Table:

• High School Diploma or GED required; some college preferred.
• 2–3 years of customer service experience; logistics, fulfillment, warehouse, or transportation experience preferred.
• Experience handling customer inquiries, resolving service issues, and maintaining case documentation in CRM or ticketing systems.
• Strong communication, active listening, organization, and problem-solving skills with a customer-first mindset.
• Proficiency with Microsoft Office and comfort using WMS, TMS, CRM, ticketing, or other customer service technology.
• Ability to manage a high-volume workload, meet deadlines, and maintain accuracy while supporting varying schedules or urgent customer needs.