Warranty Cancelation-Reserves Automotive Dealership in Carrollton, Texas at Sam Packs Five Star Ford LTD

Five Star Chevrolet is looking for a detail-oriented and organized Warranty Cancellation & Reserve Specialist to join our dealership team. This position plays an important role in processing warranty and vehicle service contract cancellations, tracking refunds, maintaining accurate records, and supporting our F&I and Accounting departments.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Opportunities for growth and advancement

Responsibilities

• Process warranty and vehicle service contract cancellations.
• Review contracts and cancellation requests for accuracy and completeness.
• Submit cancellation requests to warranty and service contract providers.
• Track cancellations and customer refunds from submission through completion.
• Follow up on outstanding refunds and resolve discrepancies.
• Maintain accurate records of cancellations, refunds, and reserve balances.
• Reconcile warranty and service contract accounts.
• Assist with month-end accounting and reserve reconciliation.
• Work closely with F&I, Accounting, Sales, and Service departments.
• Communicate professionally with customers regarding cancellation and refund status.
• Research and resolve discrepancies in dealership and provider records.
• Maintain organized customer and dealership documentation.
• Ensure all cancellation paperwork meets dealership and provider requirements.

• Previous automotive dealership experience preferred.
• Experience with F&I, warranty cancellations, service contracts, or automotive accounting is a plus.
• Strong attention to detail and accuracy.
• Excellent organization and follow-up skills.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office, especially Excel.
• CDK or dealership management system experience preferred.
• Dependable, professional, and team-oriented attitude.
• Valid Driver's License and Insurable.
• Willing to submit to a background check and drug screen prior to employment.

Apply Today

If you're organized, detail-oriented, and have experience with automotive F&I, warranty administration, dealership accounting, or service contract cancellations, we want to hear from you! Join the team at Five Star Chevrolet and become an important part of our dealership's success.

Five Star Chevrolet is an Equal Opportunity Employer.