7 Brew Baller in Metro Buffalo New York Stands, New York at Brewtopia, LLC

Reports To: Baller Manager (BM)

Oversees: Brewistas on the shifts they run

Grounded In: Baller Basics — the Brewtopia Leadership Manual

Position Summary

The Baller is the standard on every shift they run. Before a Baller can train anyone else, they live the standard themselves — Model, Teach,

Protect — every shift, whether the Baller Manager is on the floor or not.

Where a Baller Manager leads the whole team over time, a Baller leads one shift at a time — setting the tone, running the positions, and

turning Brewistas into confident, standard-holding teammates through hands-on coaching and real-time feedback.

"I don't just train Brewistas. I transform them." — applied every shift, one Brewista at a time.

Key Responsibilities

Run the Shift

- Deliver the Big 3 on every interaction: an authentic conversation, open body language, and a genuine smile

- Hit the 4 Keys every shift — First Impressions, Guest Service, Drink Quality, and Consistency

- Run the ACT framework (Apologize, Care, Thank) any time an experience falls short

- Ask & Educate guests who are new to coffee or new to 7 Brew, instead of assuming they know what to order

- Keep pace and flow across Shots, Milk, Texter, and Lane so no position is carrying the shift alone

Be the Exemplary Baller

- Model great guest service, positive energy, accuracy, and calm leadership under pressure on every shift

- Live the 7 Brew mission — to cultivate kindness, joy, and connection one cup at a time — in how you treat guests and teammates

- Lead with kind confidence: direct without being harsh, holding the standard without being rigid

- Represent the Brewtopia brand consistently, on shift and off

Train Brewistas

- Build every Brewista through the training cycle: Show It ? Do It ? Refine It ? Own It

- Teach not just the Way but the Why behind every standard — Brewistas who understand why protect the standard even when no

one's watching

- Adapt your teaching style to how each Brewista learns best — never change the standard itself

- Deliver hip-to-hip coaching at every position, not from across the stand

Coach and Give Feedback

- Use Acknowledge ? Correct ? Reset for every correction — acknowledge effort, correct the specific gap, reset the expectation

- Use the Feedback Formula: "I noticed… Because… Next time… I know you can…"

- Celebrate growth as deliberately as you correct mistakes — what gets celebrated gets repeated

- Stay calm under pressure and never disagree with another leader in front of the team

Hold the Standard

- The standard you walk past is the standard you accept — address small gaps before they become habits

- Own machine maintenance and stand cleaning between drinks, not just at close

- Protect health code standards — handwashing triggers, milk temps, and cross-contamination prevention — without being asked

- Funnel issues with intention: fix it now, circle up after the shift, or funnel it up — depending on what the issue actually calls for

Communicate with the Baller Manager

- Give real-time visibility into how the shift, the team, and any newer Brewistas are actually doing

- Flag culture or performance concerns early — gossip, low effort, repeated mistakes — rather than letting them ride

- Communicate often, not only when something goes wrong

Own Shift Flow & Cleanliness

- Protect pace, flow, and cleanliness across the whole shift

- Support Lane hopping and position coverage when the team is short-staffed

- Leave the stand better for the next shift through strong end-of-shift ownership

Grow Yourself, 1% at a Time

- Start every shift with a grateful heart and set the tone in the first 5 minutes

- Identify one thing to improve each shift — and actually work on it

- Reflect after every shift: "Did I make someone better today?"

What Success Looks Like

- Every guest gets the Big 3 and the 4 Keys — every time, not just on good shifts

- The shift runs on pace and to standard whether or not the Baller Manager is on the floor

- Brewistas trained by this Baller are visibly growing in skill, confidence, and ownership

- The Baller Manager is never surprised — issues are flagged early, at the right level

- Culture stays positive — energy, kindness, and accountability are visible across the team

- The Baller — and their team — gets 1% better every day

Qualifications

- Demonstrated mastery of Baller Basics — the Way and the Why behind every standard

- Proven ability to deliver the Big 3, the 4 Keys, and the ACT framework consistently under pressure

- Comfortable coaching Brewistas hip-to-hip using Acknowledge ? Correct ? Reset

- Kind confidence — direct without being harsh, consistent without being rigid

- Alignment with the 7 Brew mission and core values: Kindness, Energy, Authenticity, Connection, Creativity

Brewed Perks: Competitive Pay & Travel Opportunities

Model the Standard. Train the Shift. Transform the Team.