Senior Credit Controller (Finance9) in Essex, England at Cera Care

Senior Credit Controller (Finance9)

JOB TITLE: Senior Credit Controller

This is a great opportunity for an experienced Health and Social Care finance professional tomake a fast, visibleimpact:taking ownership of a live portfolio, getting to grips with long-standing Contracts, resolving disputed invoices, and using strong Local Authority and NHSrelationships to clear a path to payment within a focused 6-month period.

What you'll bring, at a glance:
Strong Health and Social Care finance / credit control experience
Confidence dealing directly with Local Authority and NHS bodies
Sharp analytical skills to triage disputed invoices and resolve them
Confident Excel user, comfortable navigating finance/billing systems

We are recruiting a Senior Credit Controller on a Fixed Term Contract for 6 months tostrengthen the team through a period of focused debt resolution activity. The Senior CreditController will work as part of a capable and experienced team, taking responsibility for acustomer portfolio and ensuring timely payment for all Local Authority, NHS and PrivateClient accounts, with particular focus on triaging and resolving disputed and some agedinvoices in an allocated portfolio.

A mix of skills and approaches will be required in this team, understanding the differingnature of collecting payment from a local authority, the NHS and a private client. The creditcontrol team is required to work closely with the Invoicing Team to ensure that issues withcustomer accounts are dealt with promptly and in a consistent manner.The team is charged with providing a professional, responsive and efficient support serviceto the wider Finance Team and Operations.

Responsibilities:
Act as a confident and credible point of contact for Local Authority and NHS bodies,building strong working relationships to support faster resolution of higher-value ormore complex queries.
Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.
Take the lead on triaging complex disputed invoices, identifying the root cause ofeach dispute and driving the necessary actions across Operations, Invoicing andCommissioners to unblock payment and resolve the query.
Process credit notes and associated amended invoices,
Reconcile Customer Accounts
Monitor unallocated cash within the portfolio to ensure receipts can be allocated
Manage Direct Debit and card payment processes for your clients
Report regularly to the Credit Control Manager on key account issues.
Host and attend debt meetings with Operational Managers
Achieve KPIs aimed at maximising cash collection
Communicate effectively to escalate issues for resolution to ensure that they areresolved efficiently.

This list of key responsibilities is not exhaustive, and the post holder may be required toundertake other relevant and appropriate duties as reasonably required.

Person Specification
Essential:
Significant credit control / accounts receivable experience gained within a Health andSocial Care, home care, or wider NHS-related finance environment.
Confident and credible in dealing directly with Local Authority and NHScommissioning and finance contacts, with a strong understanding of their invoicing,funding and query resolution processes.
Strong finance and analytical skills, with proven ability to reconcile accounts andtriage the underlying causes of disputed invoices, and identify the necessary actionsto unblock and resolve them.
Proven track record of managing a complex customer portfolio, reducing aged debtand driving down disputed and unallocated balances.
Excellent written and verbal communication skills, with the ability to build effectiveworking relationships across Operations, Invoicing and external commissioners.
Self-motivated and able to work independently, quickly getting up to speed within afixed term, time-limited assignment.
Confident user of MS Excel and finance/billing systems, comfortable interrogatingaccount data to support query resolution.

Youll have access to:

• Training and development for your role and future Career with Cera
• Lifeworks discount platform and Employee Assistance Programme
• Refer a Friend scheme

Whats it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. Youll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where youre from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.