Front Desk in Alexandria, Virginia at Teddys Place LLC

Summary:

As the Front Desk Receptionist of Giving Tree Pet Resort, you will play a key

role in delivering exceptional customer service by checking pets in and out, assisting

clients in person and over the phone, and supporting daily operations. This role is perfect

for someone who thrives in a fast-paced, animal-loving environment and enjoys creating a

warm, professional experience for every guests.

What you'll do:

• Greet customers warmly and check pets in and out for boarding, daycare, and

grooming services

• Manage multiple responsibilities at once – phones, emails, check-ins, and

customer questions – especially during peak hours

• Track dog attendance and maintain accurate records

• Keep the lobby clean, organized, and visually appealing at all times

• Support the team with various administrative and customer service tasks

• Communicate clearly and professionally in person, over the phone, and by email

• Ensure smooth and friendly interactions with all guests – human and pets

What we’re looking for:

• Must love animals and enjoy working in a pet-focused environment

• Professional, positive, and calm under pressure – especially during busy times

• Strong communication and interpersonal skills

• Experience in customer service or animal care preferred

• Ability to resolve issues and defuse situations thoughtfully and professionally

• Dependable and self-motivated

• Able to follow instructions, learn new tasks quickly, and adapt to changes

• Team-oriented but confident working solo when needed

• Available to work weekends, holidays, or early/late shifts as needed

What you'll love:

• Being surrounded by adorable dogs and cats every day

• A role that keeps you moving, thinking, and engaging with both people and animals

• Flexible shift options – start your day early and finish early, or come in later and stay

later – depending on your lifestyle and availability

• A supportive and respectful team environment

• Working for a business that values fun, safety, and great service

Perks & Benefits:

• Bring your dog or cat to work – free daycare for your pet (on non-holiday and non-

peak days)

• Employee discount on grooming, boarding, and retail

• 7 days of paid time off annually for full-time team members

• Light snacks, coffee, and tea available for team members

• Holiday pay for scheduled team members on recognized holidays

• Opportunities to grow in the pet care industry

What we’re looking for:

• Must love animals and enjoy working in a pet-focused environment

• Professional, positive, and calm under pressure – especially during busy times

• Strong communication and interpersonal skills

• Experience in customer service or animal care preferred

• Ability to resolve issues and defuse situations thoughtfully and professionally

• Dependable and self-motivated

• Able to follow instructions, learn new tasks quickly, and adapt to changes

• Team-oriented but confident working solo when needed

• Available to work weekends, holidays, or early/late shifts as needed