Senior Support Analyst-Dental Prepay in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Analyst-Dental Prepay based in United States.

This role supports the stability and performance of enterprise data platforms, applications, configurations, and infrastructure. You will investigate technical issues, coordinate resolution efforts, and act as a key bridge between technical teams and business stakeholders. The position requires strong analytical thinking and the ability to diagnose complex issues when root causes are not immediately apparent. You will work closely with data operations, engineering, infrastructure, database, implementation, and configuration management teams. A strong focus on production support, root cause analysis, process improvement, and knowledge sharing will help strengthen operational reliability. This is an opportunity to take ownership of critical technical issues while improving the processes and support capabilities behind them.

• Monitor, analyze, troubleshoot, and coordinate resolution of issues affecting data platforms, applications, configurations, and infrastructure.
• Communicate directly with clients, management, and business stakeholders during production events, providing status updates, identifying risks, escalating issues when necessary, and preparing post-outage documentation.
• Serve as a liaison between data operations, development, infrastructure, engineering, and management teams to coordinate troubleshooting and issue resolution.
• Organize and lead meetings with the appropriate technical and data operations teams, prioritizing and routing reported issues according to business impact.
• Investigate application and product-related problems using independent judgment and a solutions-focused approach.
• Document production support procedures and continuously improve processes to increase efficiency and reliability.
• Maintain and expand the knowledge base of system issues, root causes, and resolutions for future reference, peer knowledge sharing, and training.
• Support data operations team members in creating incident and change request tickets.
• Coordinate with engineering, infrastructure, database administration, implementation, and configuration management teams to follow up on outstanding tickets and drive issues toward resolution.
• Track root cause analyses and confirm that permanent corrective actions have been implemented.
• Prepare and distribute daily status reports to relevant business stakeholders and leadership.
• Contribute to special projects, process improvements, and other responsibilities assigned as part of the role.
• Perform required responsibilities with or without reasonable accommodation.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent training or certification.
• 2–4 years of experience developing or supporting enterprise-level applications in multi-node Windows or Linux Server environments.
• Strong knowledge of application architectures, workflows, monitoring tools, and enterprise production support practices.
• Hands-on experience with SQL, Oracle, PL/SQL, MS Access, and database management tools.
• Proficiency with scripting technologies such as PowerShell, Bash, or VB scripting.
• Experience with Java EE and/or .NET frameworks.
• Project management experience.
• Ability to troubleshoot application issues effectively and determine when escalation to engineering or other specialized teams is required.
• Familiarity with commonly used information technology concepts, practices, and procedures.
• Strong written and verbal communication skills; previous Help Desk experience is a plus.
• Ability to work independently while also collaborating effectively within cross-functional and global teams using online collaboration tools.
• Strong organizational and prioritization skills, with the ability to manage multiple issues and tasks while meeting deadlines.
• Strong analytical and problem-solving skills, including the ability to investigate issues when the underlying cause is unclear.
• Ability to communicate effectively with others to exchange technical and operational information and assess the accuracy, completeness, and quality of assigned work.
• Ability to maintain a dedicated, secure home work area with reliable high-speed internet connectivity and an appropriate office setup.
• Ability to remain stationary for extended periods and perform repetitive motions involving the wrists, hands, and/or fingers as required by the role.

Benefits:

• Base compensation range of $70,000–$92,000, with individual offers determined by experience, education, skills, certifications, and business needs.
• Remote work opportunity in the United States.
• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• Disability and life insurance coverage.
• 401(k) savings plan.
• Paid family leave.
• 9 paid holidays annually.
• 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service.
• Opportunity to work with global, cross-functional technical and operations teams.
• Exposure to enterprise applications, data platforms, infrastructure, databases, and production support environments.
• Opportunities to strengthen technical troubleshooting, root cause analysis, project management, and process improvement skills.