Front Desk Supervisor | ARRIVE in Wilmington, North Carolina at ARRIVE Hotel Wilmington

WHO WE ARE:Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.ABOUT ARRIVE WILMINGTON:An intimate 34-room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On-site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowlingPOSITION PROFILE:We're looking for a Front Desk Supervisor with a collaborative spirit to support our General Manager. The ideal candidate will assist in overseeing Front Desk, Valet, Housekeeping, Property Maintenance, and overnight teams to maintain trusty service for guests and a positive environment for the team.THE TASK AT HAND:Assist with managing all operational functions of the hotel to ensure smooth operations and a great guest experience.Hold regular team meetings to keep all departments updated on SOPs and essential details, and ensure full compliance with hotel operating controls and service standards.Take the lead on guest complaints and service recovery, ensuring all decisions serve the hotel's and guests' best interests.Partner with the General Manager on improvement actions, cost savings, and procurement of operating supplies and equipment.Manage third-party vendor relationships for essential equipment and services.Lead training for key team members and coordinate special activities and daily functions across departments.Arrange the weekly team schedule and supervise all on-property team members during their shifts.Lead the team in a positive, upbeat manner, holding colleagues accountable while taking ownership of guest issues, and respond promptly to audits for continuous improvement.WHAT WE'RE LOOKING FOR:RequiredMinimum 2 years of experience in a similar position, preferably at a luxury hotel.Strong working knowledge of and passion for hospitality, with the leadership skills to build a cohesive team.Hands-on approach with critical, objective thinking; guest-service oriented.Flexible schedule, including weekends and holidays.PhysicalRequires mobility and prolonged standing, walking, bending, and lifting up to 30 lbs, standing or walking a minimum of 8 hours.WHAT'S IN IT FOR YOU:Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).Paid time off, holiday pay, and sick pay.Career advancement and professional development as we open new hotels and restaurants nationwide.Employee discounts across our entire portfolio (25 hotels and more to come!). MORE ABOUT US:We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.We are an E-Verify Employer/Somos un empleador de E-Verify.