Senior Technical Writer (General Business Audience) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Writer (General Business Audience) based in the United States.

This is a high-impact writing role focused on translating complex fintech and software concepts into clear, engaging, and user-friendly documentation for business audiences. The position sits at the intersection of product, engineering, and customer experience, ensuring that technical capabilities are communicated in a way that supports successful product adoption. You will play a key role in shaping how users understand and interact with sophisticated digital solutions. Working closely with cross-functional teams, you will develop structured, narrative-driven content that simplifies complexity without losing accuracy. This role is ideal for a writer who enjoys working in fast-paced agile environments and collaborating with distributed technical teams. It offers the opportunity to directly influence user experience through clear, impactful storytelling and documentation.

• Develop and maintain high-quality user guides, how-tos, and technical documentation tailored to general business and non-technical audiences.
• Collaborate closely with engineering, product management, and integration teams to translate complex technical concepts into clear, structured content.
• Create user-centric documentation that supports product adoption and enhances the overall user experience.
• Ensure consistency, clarity, and accuracy across all written materials, following established style guides and documentation standards.
• Keep pace with product development cycles in an Agile environment, delivering documentation aligned with releases and updates.
• Structure information logically, ensuring content is easy to navigate, understand, and apply in real-world use cases.
• Participate in cross-functional discussions to gather technical details and transform them into accessible narratives.
• Maintain and improve existing documentation while identifying gaps and opportunities for content enhancement.

• Bachelor’s degree in English, Technical Communications, Computer Science, or a related field.
• 3+ years of experience in technical writing within a software or Agile product development environment.
• Proven ability to write clear, accessible, and user-focused documentation for business or technical audiences.
• Strong understanding of technical concepts with the ability to simplify and communicate them effectively to non-technical users.
• Experience working with Markdown, HTML, Swagger, or similar markup/documentation tools.
• Familiarity with programming languages such as Java, Python, Go, or TypeScript, and working knowledge of OpenAPI.
• Ability to manage multiple projects simultaneously while maintaining high-quality output under tight deadlines.
• Strong analytical skills with the ability to structure information hierarchically and logically.
• Excellent written communication skills with strong attention to detail and consistency.
• Experience collaborating with cross-functional and distributed teams across different time zones.
• A portfolio demonstrating technical writing work is required.

• Competitive compensation aligned with experience and market standards.
• Fully remote work opportunity within the United States.
• Opportunity to work with innovative fintech and software products in a fast-growing environment.
• Collaborative, cross-functional team culture with strong emphasis on knowledge sharing.
• Exposure to Agile product development processes and modern documentation tools.
• Professional growth opportunities in technical communication and product documentation.
• Flexible work arrangements supporting work-life balance.
• Opportunity to directly impact user experience through meaningful and accessible content creation.