Fully Remote | Customer Service – Vacation Planner in New York, New York at Aisles & Abroad

We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service – Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible fully remote work environment
• Supportive and collaborative team culture

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.