Seasonal SEE Associate in Long Island City, New York at Murray s Cheese

Position Summary

Murray’s Cheese is looking for an enthusiastic and motivated cheese lover to join our growing Catering Department. The SEE Associate will work with a small team in a fast-paced, customer service-driven position.

You thrive on supporting the rest of the team with quick and accurate data entry, strong communication, organizational skills, and impeccable attention to detail. You’re an effective communicator and can provide prompt and friendly service to support the sales operation. You are excited to wear different hats and have different responsibilities to contribute meaningfully to our SEE department throughout the holidays.

This role will primarily focus on administrative related tasks including catering support (courier bookings, order management, kitchen communication and fostering strong relationships with the team) and corporate gifting support (managing orders and order form, client account creation, order tracking management).

This position is temporary, starting mid-October for seasonal support through mid-January.

About Murray’s

Murray's Cheese is a dynamic, fast-paced environment with an emphasis on great food, education, and customer service. Our company is multi-faceted and rapidly expanding, with three retail locations in New York, a cheese-focused restaurant, a robust Wholesale department servicing chefs and restaurants nationwide, an events and education center, an E-Commerce platform, and a national retail partnership with Kroger supermarkets nationwide. As our company continues to grow, we’re looking for new team members that share our passion for cheese.

Who You Are

• Organized: You keep track of all the moving parts. You enjoy working in a dynamic and fast-paced environment, and multi-tasking is no problem.
• Action-Oriented: You always look for what you can do for the customer rather than what you can’t. You assess problems and make thoughtful, educated decisions to exceed customers’ needs and build repeat business.
• Genuine: You naturally treat colleagues and customers like good friends and enjoy chatting with anyone on the phone. Whether it’s talking about a favorite cheese, guiding someone through using the website, recommending a pairing item for a menu, or addressing a fulfillment issue, you are friendly and authentic in your approach.
• Confident: Things happen, and you’re OK with that! You are calm, cool, and collected in all of your customer interactions. You are clear and engaging in your communication, always with the intention of making the customer happy.
• Active Listener: You actively listen to key words or phrases allowing you to assess customers’ needs and tailor the experience to them. You make it known that you’ve heard what they’ve said so you can continue to build trust and credibility in your sales process.
• Team Player: You communicate professionally and proactively with peers on your team and in other departments to find win-win solutions. You’re not afraid to ask for help when you need it!

What You Do

• Administrative: Assist with administrative tasks such as billing, invoicing, data entry, and updating customer profiles.
• Fulfillment: Work with our gifting department, production team to ensure that all orders are communicated and fulfilled properly, accurately and on time.
• Schedule: Work with internal departments to schedule and execute exceptional gifts leaving the building accurately and on time. Communicate properly with the fulfillment, corporate team, CX team to ensure the holidays run smoothly.
• Customer Service: Put the customer first by answering inbound calls and emails, while delivering a memorable, fun experience. Guide the customer through our offerings by making recommendations that will ensure their gifting choices are a success!

What We Need From You

• 2+ years administrative, operational, and/or customer service experience in a fast-paced office environment
• Impeccable communication and problem-solving skills
• Ability to type 60-70+ WPM with flawless grammar, professional tone, and formatting
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
• A quiet work environment that allows for uninterrupted sales/customer service work over the phone.
• A reliable computer and broadband connection
• Experience entering data through .csv formatting and upload
• Experience working with NetSuite or another cloud-based ERP/CRM like Salesforce or Epic a plus
• Experience working in food service or sales a plus
• Knowledge and passion for cheese and gourmet grocery
• Hybrid Availability – Occasional visits to LIC Warehouse (if Local to NY) to supervise XL number of CG orders during the holiday period.
• Weekend remote availability and flexibility during November and December required
• This is a 9:00 AM–6:00 PM EST position, Monday through Friday, with limited schedule flexibility.

Work Perks

• 100% remote – work from anywhere in the U.S.
  • If local to NY, occasional visits to our LIC Warehouse and Catering Kitchen
  • This is a remote position; however, employees are required to work from a dedicated home workspace. Working from public locations, including coffee shops, cafes, and similar venues do not meet the requirements of this position without prior authorization.
• Weekly pay
• Product and class discounts

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About Us:

Murray's Cheese was born in Greenwich Village in 1962, and the heart of our business still resides in New York City with many ways to experience Murray’s locally. At the counter, our cheese experts and mongers serve thousands of neighborhood regulars, commuters, and tourists every year at our two locations—the Bleecker Street flagship retail experience, which also includes our mac & cheese counter, and our shop in Grand Central Market.

For those eager to learn more, we offer robust education and events programming and, for those looking to serve more, we provide catering of expertly crafted cheese boards and freshly made dishes. Oh, did we mention we also age our own cheese? Yeah, we do that too. We have state-of-the-art cheese caves in Long Island City.

Because we like to share, we wanted to bring our exceptional cheese to people outside of New York too. So, we made Murray’s products available online at murrayscheese.com and in-store with a curated selection of specialty cheese in more than a thousand Kroger and Kroger-owned stores nationwide (and, growing every day!). And, through our wholesale business, you might enjoy Murray’s cheese at more than 600 restaurants across the country.

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Murray’s Cheese provides equal employment opportunities to all employees/applicants and prohibits discrimination and harassment of any type on the basis of race, gender, gender-identity/expression and transgender status, color, national origin, ethnicity, religion, creed, age, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), sexual orientation, marital, partnership, parental or familial status, citizenship status, pregnancy, childbirth, lactation or related medical conditions, military/veteran status, genetic information or testing (including predisposing genetic characteristics), domestic violence victim status, sexual abuse victim status, stalking victim status, caregiver status, unemployment status, consumer credit history, arrest or conviction record, or the perception that an employee has one of the above characteristics or any other consideration protected by federal, state or local laws. If contacted for an employment opportunity, please notify our HR team if you need accommodation.

E-Verify Notice:

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please see the attached notice for more information.
• Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Por favor, consulte el aviso adjunto para obtener más información.
• Attachment: E-Verify_Participation_Poster_Eng_Es.pdf