Behavioral Health Office Manager in Baltimore, Maryland at TOLLER ENTERPRISES LLC

About the Role:

The Behavioral Health Office Manager plays a pivotal role in ensuring the smooth and efficient operation of a behavioral health practice. This position is responsible for overseeing administrative functions, managing staff, and coordinating patient services to support high-quality care delivery. The Office Manager acts as a liaison between clinical staff, patients, and external partners, facilitating communication and resolving operational challenges. By implementing effective office procedures and maintaining compliance with healthcare regulations, the manager contributes to a positive patient experience and supports the overall mission of the organization. Ultimately, this role is essential in creating an organized, welcoming, and productive environment that enables behavioral health professionals to focus on patient care.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
• Minimum of 3 years experience in office management or administrative roles within a healthcare or behavioral health setting.
• Strong knowledge of healthcare administrative processes, including patient scheduling, billing, and insurance verification.
• Familiarity with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite).
• Understanding of HIPAA regulations and patient confidentiality requirements.

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, business management, or related field.
• Experience managing staff and coordinating multidisciplinary teams in a behavioral health environment.
• Proficiency with specialized behavioral health EHR platforms and practice management software.
• Certification in medical office management or healthcare administration (e.g., Certified Medical Manager).
• Knowledge of billing and coding specific to behavioral health services.

Responsibilities:

• Manage daily office operations including scheduling, patient intake, and billing processes to ensure efficient workflow.
• Supervise and support administrative staff, providing training, performance evaluations, and conflict resolution as needed.
• Coordinate communication between clinical providers, patients, insurance companies, and external agencies to facilitate care and administrative processes.
• Maintain compliance with healthcare regulations, privacy laws (such as HIPAA), and organizational policies to safeguard patient information and ensure legal adherence.
• Oversee inventory management of office supplies and equipment, and coordinate maintenance or procurement as necessary.
• Assist in financial management tasks such as budgeting, payroll, and accounts receivable to support the fiscal health of the practice.
• Implement and improve office procedures and protocols to enhance operational efficiency and patient satisfaction.
• Prepare reports and documentation for leadership review and support quality improvement initiatives.

Skills:

The Behavioral Health Office Manager utilizes strong organizational and leadership skills daily to coordinate office activities and manage staff effectively. Communication skills are essential for interacting with patients, clinical providers, insurance representatives, and vendors to ensure seamless operations. Proficiency with EHR systems and billing software enables accurate patient record management and financial processing. Problem-solving skills are applied to address scheduling conflicts, compliance issues, and workflow inefficiencies promptly. Additionally, knowledge of healthcare regulations and confidentiality standards ensures that all office practices meet legal and ethical requirements, fostering trust and safety within the practice.