Patient Liaison in San Antonio, Texas at Empower Behavioral Health

Reports to: Patient Billing Manager

FLSA Status: Non -Exempt (Full-Time)

Compensation: $19.25-$21.50/hour

Location/Travel: In person at our Corporate Office in San Antonio, TX

Job Summary:

The Patient Liaison at Empower Behavioral Health (EBH) is a key part of the Billing Department. This role is responsible for overseeing patient coordination and administrative support, ensuring accurate patient records, timely communication, efficient billing processes, and smooth daily operations. This position collaborates with clinical, administrative, and billing teams to support accurate patient account management, timely insurance and billing follow-up, and efficient departmental operations.

Duties and Responsibilities:

• Serve as a primary point of contact for patient invoices, payment options, and billing details and questions.
• Initiate outbound calls to clients regarding outstanding balances, insurance issues, and coordination of benefits.
• Assist in heavy inbound calls and emails
• Assist in verifying insurance eligibility and coverage details prior to and after services.
• Report billing discrepancies
• Maintains updates to the benefits tracker
• New patient charts
• Reconciling patient revenue
• Utilizes Central Reach and Insurance Portals
• Participate in quality improvement initiatives
• Maintain compliance with HIPAA and organizational privacy standards when handling patient information.

Requirements

Competencies:

• Strong Written and Oral Communication
• Interpersonal Skills
• Attention to Detail
• Time management and Organization
• Customer Service
• Multitasking and Prioritization

Education and Experience:

Required:

• Minimum high school diploma (or equivalent)
• Excellent interpersonal and communication skills
• Strong written and oral communication skills
• Experience working with authorizations
• Experience working in a medical billing setting
• Excellent customer service skills

Preferred:

• 1+ years of experience with behavior analysis
• 1+ years of experience working with Central Reach
• Experience working in a growing organization

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer (up to 68 hours per day)
• Frequent use of hands and fingers to operate a computer, keyboard, and other office equipment
• Ability to communicate effectively, including speaking, hearing, and exchanging accurate information
• Ability to view and read information on a computer screen for extended periods
• Occasionally required to stand, walk, bend, reach or move within the office environment
• Ability to lift and carry light items (e.g., files, laptops, office materials) up to 15 pounds, if needed
• Must be able to see, read, and interpret written documents, computer screens, and data for extended periods of time
• May require minimal travel between clinic locations or offices, as applicable

Empower Behavioral Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.