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Gerência de Serviços de Informática (Regional Delivery Manager) - Divisão de Diagnóstico Laboratorial (CRLB) job near me in Brazil, Indiana at Jobgether | Jobs and Employment

Gerncia de Servios de Informtica (Regional Delivery Manager) - Diviso de Diagnstico Laboratorial (CRLB)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerência de Serviços de Informática (Regional Delivery Manager) - Divisão de Diagnóstico Laboratorial (CRLB) based in Brazil.

This role offers the opportunity to lead IT service delivery initiatives supporting advanced healthcare technology solutions and laboratory diagnostics.
The professional will manage technical teams, complex implementations, and customer support strategies for critical healthcare environments.
You will act as a key connection point between customers, technical teams, commercial stakeholders, and global support organizations.
The position combines leadership, project management, technical expertise, and customer relationship management to ensure successful service delivery.
You will contribute to improving healthcare operations by enabling reliable, scalable, and innovative digital solutions.
This is a strategic leadership opportunity in a global environment focused on technology, quality, collaboration, and customer impact.

Accountabilities:

Lead and manage technical teams responsible for implementing and supporting healthcare technology solutions and laboratory information systems.
Develop and execute installation, implementation, and support strategies for complex customer environments.
Coordinate professional services activities, ensuring successful project execution, quality standards, and customer satisfaction.
Manage multiple complex projects simultaneously, prioritizing resources, timelines, risks, and business objectives.
Serve as the communication bridge between field service teams, technical support teams, customers, and global stakeholders.
Support customers through complex technical and commercial inquiries via meetings, calls, emails, and online collaboration channels.
Recommend appropriate solutions, including technology products, software, hardware, implementation services, and technical support options.
Apply established processes and develop new approaches to resolve technical, operational, and administrative challenges.
Provide leadership, coaching, and guidance to technical teams while ensuring continuous improvement of skills and performance.
Maintain service delivery processes, documentation standards, and operational consistency.
Collaborate with sales and marketing teams to identify opportunities and deliver solutions aligned with customer needs.
Manage financial responsibilities, ensuring operational plans and annual expense objectives are achieved.
Coordinate activities with cross-functional teams, including sales representatives, laboratory managers, project managers, IT teams, healthcare system teams, suppliers, contractors, and senior leadership.
Ensure compliance with quality management systems, company policies, and professional standards.
Maintain updated organizational structures, role descriptions, and required training compliance.

Requirements:

Bachelor’s degree completed in Computer Science, Information Systems, Medical Technology, or related fields.
Experience in technical IT applications, with 2 to 5 years of professional experience required.
Previous experience in healthcare environments, laboratory information systems, or hospital technology solutions is highly desirable.
Experience leading technical teams and managing complex service delivery initiatives.
Strong knowledge of IT service management, implementation processes, and customer support operations.
Ability to manage multiple priorities and coordinate projects across different departments and organizational levels.
Strong communication skills with the ability to interact with technical and non-technical stakeholders.
Advanced English and Spanish skills are required.
Strong leadership, coaching, problem-solving, and decision-making abilities.
Customer-focused mindset with the ability to build trusted relationships.
Willingness to travel approximately 25% of the time.

Benefits:

Remote work model with a flexible work environment.
Medical and dental assistance coverage.
Life insurance.
Private pension plan.
Medication subsidy programs.
Employee stock purchase discount opportunities.
Flexible work policies supporting work-life balance.
Career development opportunities within a global healthcare technology environment.
Inclusive workplace culture where employees are valued and encouraged to contribute.
Opportunities to work with innovative healthcare solutions impacting millions of people worldwide.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Gerência de Serviços de Informática (Regional Delivery Manager) - Divisão de Diagnóstico Laboratorial (CRLB) in Brazil, Indiana at Jobgether

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