Senior Collections Officer in Pasig City at ESC Corporation

Summary

We are seeking an experienced Senior Collections Officer to manage and collect overdue repayments from business customers of an innovative Australian fintech.
You will manage a portfolio of customers with accounts in arrears, negotiate payment arrangements, resolve account queries and disputes, and contribute to improvements in collections performance.
The successful candidate will bring substantial collections experience, including essential experience collecting from small and medium-sized enterprises.

Key Duties

• Manage a portfolio of customers with accounts in arrears, tracking overdue repayments and following up payment commitments.
• Contact customers by telephone, email, SMS and other approved channels to collect outstanding amounts and negotiate payment arrangements.
• Issue relevant customer notices accurately and within required timeframes.
• Respond to email correspondence promptly, accurately and professionally.
• Investigate and resolve account queries and disputes, escalating matters where required.
• Maintain accurate and current records of collections activity, customer communications and agreed payment arrangements.
• Build respectful customer relationships that support effective collections and customer retention.
• Work with sales, customer service and other internal teams to resolve customer issues and improve the collections process.
• Collaborate with management to develop and implement strategies that improve collections performance.

Skills & Experience

• Minimum four years’ collections experience.
• SME collections experience essential.
• Confident spoken and written English.
• Strong negotiation skills and the ability to handle difficult conversations respectfully and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced collections environment.
• Proficiency with computers and Microsoft Office
• Understanding of the Australian regulatory environment desirable.

Attributes

• Professional, respectful and customer focused.
• Organised and attentive to detail.
• Persistent and proactive in following up outstanding payments.
• Calm and constructive when handling challenging conversations.
• Sound judgement and a strong sense of accountability.
• Collaborative and committed to improving team performance.

We’re Offering

• Competitive remuneration of up to PHP 58,000 per month, based on skills and experience.
• Attractive allowances and benefits.
• A friendly and supportive team environment.
• Monday–Friday schedule, 8:30 am–5:30 pm Sydney time.
• Onsite role at ESC’s office on ADB Avenue,