Night Receptionist/Night Porter in Norman Cross, England at AG Hotels Group

AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist/Night Porter at Milestone Hotel, Peterborough. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.

Key responsibilities include:

• Managing the hotel reception during night hours, including guest check-ins, check-outs and enquiries.

• Answering telephone calls and assisting guests with any requests or concerns during the night.

• Completing night audit and relevant end-of-day administrative tasks accurately.

• Carrying out regular security and safety checks of the hotel, including guest areas and entrances.

• Monitoring the hotel throughout the night and reporting any maintenance, security or guest issues to the appropriate person.

• Setting up and preparing areas for breakfast and ensuring the hotel is ready for the morning operation.

• Supporting basic Food & Beverage duties when required, including preparing drinks or assisting with late-night guest requests.

• Handling cash and payments in accordance with hotel procedures.

• Maintaining high standards of cleanliness and presentation in reception and public areas.

• Following all hotel health and safety, fire and security procedures.

• Providing friendly, professional and attentive customer service at all times.

Requirements:

• Excellent customer service and communication skills.

• A friendly, professional and welcoming approach to guests.

• Ability to work independently and remain calm under pressure, particularly during night shifts.

• Good organisational skills and attention to detail.

• Reliable, punctual and flexible with working hours, including nights, weekends and bank holidays.

• Good IT and basic administrative skills.

• Good problem-solving skills and the ability to deal with guest queries confidently.

• Ability to follow hotel procedures, including health and safety, fire and security requirements.

• Ability to work as part of a team and communicate effectively with other departments.

• Previous hotel or customer service experience is desirable but not essential.

The candidate should be flexible for working on weekends and bank holidays.