Senior Manager, Global QA Operations in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global QA Operations based in India.

As a Senior Manager, Global QA Operations, you will play a critical leadership role in driving quality excellence across a globally distributed organization. This position combines operational oversight, stakeholder management, performance optimization, and strategic quality initiatives to strengthen service delivery at scale. Working closely with cross-functional teams, site leaders, and client-facing stakeholders, you will help improve visibility into quality performance, resolve operational challenges, and enhance customer confidence. The role offers significant exposure to international operations and provides the opportunity to influence global quality standards, reporting frameworks, and continuous improvement programs. You will also contribute to the adoption of innovative technologies, including AI-driven quality solutions, helping build a more scalable and data-informed quality function.

• Lead and support quality assurance operations across multiple regions, sites, projects, and client portfolios.
• Build strong partnerships with QA Managers, QA Project Managers, operational leaders, and key stakeholders to drive alignment and execution.
• Coordinate and monitor strategic QA initiatives, ensuring timely resolution of risks, escalations, and operational challenges.
• Enhance quality reporting processes, KPI visibility, calibration practices, and performance management frameworks.
• Analyze quality data to identify trends, recurring issues, root causes, and opportunities for operational improvement.
• Support client-facing activities by providing quality insights, contributing to issue resolution efforts, and preparing business review materials.
• Collaborate with Sales and Account Management teams to strengthen client relationships and support service excellence through quality-driven insights.
• Support operational launches, service expansions, transitions, and organizational change initiatives from a quality assurance perspective.
• Promote consistency in quality standards and best practices while accommodating local operational requirements and cultural differences.
• Drive continuous improvement initiatives focused on scalability, efficiency, operational effectiveness, and service quality.
• Contribute to the implementation of AI-enabled quality tools, reporting systems, automation initiatives, and technology-driven process improvements.

• Extensive experience in quality assurance operations, QA leadership, program management, or a related operational management role.
• Proven experience working across multiple teams, regions, clients, projects, or global business environments.
• Strong ability to influence stakeholders and drive outcomes without direct reporting authority.
• Experience managing client relationships and presenting quality performance updates to senior stakeholders.
• Excellent judgment and decision-making skills when handling escalations, competing priorities, and complex operational situations.
• Deep understanding of quality assurance methodologies, KPI management, calibration processes, root cause analysis, and continuous improvement frameworks.
• Strong analytical capabilities with the ability to convert quality data into meaningful insights and actionable recommendations.
• Familiarity with AI technologies, automation platforms, quality management systems, and reporting tools.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Strong organizational, project management, and problem-solving abilities.
• Professional-level written and spoken English proficiency.
• Flexibility to collaborate across global time zones and participate in occasional early morning or late evening meetings.

• Remote or hybrid work flexibility.
• Opportunity to influence and shape a global quality assurance function.
• High-impact role with visibility across senior leadership and international teams.
• Exposure to diverse global operations, stakeholders, and client portfolios.
• Participation in innovative AI and automation initiatives within quality operations.
• Collaborative and inclusive work environment.
• Career advancement and leadership development opportunities.
• Involvement in large-scale operational transformation and continuous improvement projects.
• Meaningful ownership of strategic initiatives and quality outcomes.
• Dynamic, fast-paced environment focused on operational excellence and innovation.