JobTarget Logo

CUSTOMER SERVICE ACCOUNT SPECIALIST in Sarasota, Florida at Pacer Marine Inc

NewSalary: $22.00/hrJob Function: Customer Service
Pacer Marine Inc
Sarasota, Florida, 34240, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Customer Service Representatives jobs near me in FloridaJobs near me in FloridaCustomer Service Representatives jobs

Job Description

JOB DESCRIPTION

JOB TITLE

Customer Service Specialist I

REPORTS TO

Sales & Marketing Director

FLSA STATUS

Non-Exempt / Full-time

REVISION DATE

February 6, 2025

STARTING PAY

$22.00

SCHEDULE

M – F: 7:30 AM – 4:00 PM

PRIMARY ROLE

Responsible for building and maintaining relationships with long-term customers. Promote and maintain brand loyalty with excellent customer service. Interact with customers in the sales process, whether online or over the phone. Ensure a pleasant experience for our customers through product knowledge and excellent customer service. Provided customer service with follow-up on any questions or issues with the process, from purchase to shipment.

KEY MEASURES

  1. Interact with and provide assistance to customers via inbound and outbound telephone calls, emails, and web sales.
  1. Manage the process of order fulfillment by entering, reviewing, and confirming sales orders
  1. Manage and resolve general complaints - the point of contact for customers to determine the best course of action
  1. Proactively identify potential customer needs and offer/recommend relevant products.

JOB EXPECTATIONS

  1. Learn company products, processes, and policies to provide outstanding customer service.
  1. Assists customers with product selection, answers questions, and suggests various product options that are available.
  1. Maintain customer records and use Salesforce to record customer interactions, details of price inquiries and customer contact information.
  1. Determine ship location, update the customer of potential backorders, and release orders to be shipped.
  1. Be a liaison with internal teams: Sales, Logistics, and Accounting to provide the best possible customer experience.
  1. Proactively reaches out and follows up with customers, making sure we deliver a great customer experience.
  1. Drive the development of superior customer service and high performance.
  1. Support goals and processes to ensure continuity of business and customer satisfaction.
  1. Professionalism: Proper communication, verbal or written, tone, and vocabulary. Professional demeanor and dress code.
  1. Flexible and willing to learn other areas of Pacer’s business
  1. Maintain and clean the daily work area to be free of trip, slip, and fall hazards.
  1. Potentially attend boat shows and exhibitions

EDUCATION

  • REQUIRED: Minimum of a high school diploma or GED.

KNOWLEDGE /

EXPERIENCE

  • Experience with using computers and computer systems.
  • 1 – 2 years’ experience in customer service principles, quality standards of service
  • Proficient with Microsoft Windows, Internet, and MS Office 365 Excel
  • Experience with office equipment/technology
  • Salesforce experience a plus

SKILLS

  • Actively listening
  • Strong project skills.
  • Excellent follow-up skills and multi-tasking skills.
  • Excellent customer service, verbal and written communication
  • Negotiation skills
  • Research skills to find answers from current tools, procedures, and databases

ABILITIES

  • Professional telephone and email etiquette, and able to communicate effectively with others.
  • Ability to work independently and as part of a team.
  • Ability to solve customer problems and evaluate customer satisfaction

PHYSICAL OR SPECIAL REQUIREMENTS / JOB HAZARDS

  • Frequently sit and use the telephone more than six hours per day and walk and stand occasionally.
  • Able to repeatedly use hands and fingers on a computer keyboard, telephone, and other office equipment, and writing.
  • Occasionally safely lift or move up to 20 pounds.
  • Able to work in an air-conditioned office and warehouse setting.
  • Use of proper PPE when entering the warehouse. Vigilant of forklift traffic.

Other duties, assignments, and responsibilities may be assigned from time to time by any member of PACER management.

Established in 1979, Pacer built its reputation as a marine industry leader at a time through excellence in engineering, a knowledgeable sales staff, and an unwavering commitment to customer service. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork, and the spirit of winning propel our teams to excellence.

PACER OFFER COMPETITIVE BENEFITS TO INCLUDE MEDICAL, DENTAL, VISION, LIFE INSURANCE, 401(K), TELADOC, SUPPLEMENTAL MEDICAL INSURANCE, AND EMPLOYEE ASSISTANCE PROGRAM. TEAM MEMBERS ALSO ENJOY PAID TIME OFF AND NINE (9) PAID HOLIDAYS A YEAR. MONTHLY GAIN SHARE IS AVAILABLE UPON MEETING MONTHLY GOALS. ADDITIONAL PAID TIME OFF IF PERFECT ATTENDANCE FOR 90-DAYS.

PACER provides equal employment opportunities to all team members and applicants and does not discriminate because of ancestry, age, race, color, gender, gender identity, gender expression, religion, sex (including pregnancy), sexual orientation, national origin, disability, military status, or any other legally protected status. Equal employment opportunities is extended to all applicants and team members in all aspects of the employer-employee relationship, including but not limited to, hiring, benefits, promotion, termination, layoff, recall, leaves of absence, compensation, and training.

Pacer expects all team members to follow all company policies, procedures, laws, and regulations to ensure an enjoyable and teamwork environment for all team members.

Page Break


Monday through Friday - 7:30 AM to 4:00 PM

Job Location

Sarasota, Florida, 34240, United States

Frequently asked questions about this position

Similar Jobs In Sarasota, Florida

Hot Job

Service Greeter/Porter

Sarasota Ford
Sarasota, Florida

Crew Member

Quality Brand Group
Port Charlotte, Florida
New

Retail Sales Associate (Fort Myers, FL)

Staples
Fort Myers, Florida

Customer Service Representative

Ascension FBO Network
Sarasota, Florida

Customer Service Representative (CSR) II

Bankers Financial Corp
St. Petersburg, Florida

Apply NowYour application goes straight to the hiring team