Dispatch Manager (Chicago South - Transit) in Chicago, Illinois at WeDriveU

Dispatch Manager (Chicago South - Transit)

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatch Manager will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the clients location and will actively communicate with the client as well as other vendors.

Duties and Responsibilities:

Supervise the daily activities of all dispatchers and oversee the development and

implementation of standard operating procedures as directed by the Client and WeDriveU company policies.

Provide staff leadership by promoting and ensuring safe, efficient and effective operations

Ensure that all transit routes are constantly operating and adequately servicing the clients needs.

Make logistical coverage/staffing decisions and communicate them effectively to

the rest of the team (dispatchers and client management).

Hire (interviews, training, etc.), train and develop new dispatchers.

Analyze and interpret ridership numbers and suggest route changes accordingly.

Support the development of company policy and procedures.

Support the General Manager as needed.

Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.

Outstanding interpersonal and communication skills.

Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.

Excellent customer service skills.

Self-motivated with the ability to prioritize and problem solve.

Prior knowledge of DMV policies and procedures is preferred but not required.

Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended

period.

Additional skills and physical demands may apply.

Education and Qualifications:

3-5 years' Managerial experience in Paratransit Transportation Operations

Management

Valid Drivers License

Trapeze Software Experience preferred

Work experience in public or private alternative transportation demand

management (TDM) preferred

We Offer

Physical Health

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

Competitive compensation packages

401(k) with 4% employer match

Financial Wellness Tool

Commuter Benefits

Emotional Health

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Pet & Legal Insurance

Personal Development

On-the-job training and skills development

Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative forenabling us to attract, retain and develop the best talent available.