Inside Sales Representative in San Diego, California at Bill Howe Plumbing, Inc.

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• Maintain consistent outbound communication with leads and prospects.
• Inform clients about any expiring recurring services and assist with rewriting estimates as needed.
• Use excellent customer service skills to drive membership sales.
• Enter detailed notes into Service Titan and tracking spreadsheets.
• Relay important information to the assigned business units: Drains, Backflow, Water Filtration, HVAC , Lining and Repipe.
• Call at least 50 customers per day.
• Meet a minimum goal of 10 sold estimates each work week.
• Ensure that potential leads are processed and removed from the estimate file within one business day.
• Maintain outbound communication until a lead or prospect is reached or confirmed as invalid.
• Display a professional and positive attitude towards all leads and prospects.
• Build relationships with clients by asking insightful questions to understand their needs and utilizing strong communication skills.
• Follow approved scripts and dialogues provided by the company.
• Use all lead and prospect tracking methods provided by the company.
• Promptly report any escalated customer concerns to management.
• Ensure that interactions with all estimated opportunities are maintained within a 30-day period to secure commission.
• Attend training sessions, teleconference calls, and meetings as required by the company.
• Follow the inside sales rules and vetting process to be eligible for commission on sales.

Qualifications:

• 3 or more years of experience in Inside Sales within an office environment
• Prefer prior work in home services industry but not required
• Excellent organizational and communication skills
• Exceptional customer service

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine, or scanner).

Environmental Conditions:

• Climate-controlled office setting.