Usher in San Francisco, California at AMERICAN CONSERVATORY THEATRE FOUNDATION
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Job Description
REPORTS TO: Director of Audience Services
STATUS: Part-Time Seasonal
RATE: $23.28 Hourly
LOCATIONS: Strand Theater (1127 Market, San Francisco, CA, US) and Toni Rembe Theater (415 Geary Street, San Francisco, CA, US)
This is a B-18 union position. Candidates are not required to be members of the union in order to apply. The successful candidate will need to join the union 31 days after they receive the job.
ABOUT A.C.T.
American Conservatory Theater is an essential gathering place that brings artists and communities together to inspire and provoke. A.C.T.’s mission is to engage the spirit of the San Francisco Bay Area, activate stories that resonate, promote a diversity of voices and points of view, and empower theater makers and audiences to celebrate liveness. A.C.T. values inclusion, transformational learning, participation, and rigorous fun. A.C.T. is a Tony Award–winning nonprofit theater serving almost 200,000 people in the San Francisco Bay Area annually through theater, training, and education and community programs.
POSITION PURPOSE:
Ushers are relied on to efficiently and safely guide the flow of audiences throughout events and performances, and to champion A.C.T.’s efforts in providing a warm, equitable and inclusive experience for patrons, staff, students, volunteers and visitors alike. Ushers may also be trained for, and assigned additional roles or tasks, such as Ticket Takers, Assisted Listening Attendants or Volunteer Usher guide.
RESPONSIBILITIES:
Please note that this list is not exhaustive, but rather a representation of job duties.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Alignment with A.C.T.’s Mission, Values and commitment to Equity, Diversity, and Inclusion.
- Safe and efficient flow of patrons to and from their seats.
- To act as an A.C.T. attendant, answering questions about the venue or the performance.
- Guide and monitor Volunteer Ushers assigned to their sections.
- Distribution of programs, aid patrons in understanding how to obtain digital programs in touchless environments.
- Triage and De-escalation of patron issues, with support from House Management Training will be provided.
- Occasional light assistance in setting FOH transformations in support of a designed audience experience.
- First response in emergencies, executing A.C.T.s safety protocols for a wide range of safety or emergency situations.
- To undergo training to understand and demonstrate how we promote an actively;
- Anti racist;
- Anti sexist;
- Anti homophobic;
- Anti transphobic and;
- Anti ableist culture within our spaces.
- To raise opportunities for improvement, issues and ideas for resolution with a collaborative and forthcoming approach.
- To help promote a positive team-focused culture, where issues are resolved transparently and openly.
QUALIFICATIONS & QUALITIES:
Required/Minimum Qualifications or Basic Qualifications:
- Demonstrated skill in understanding of cultural differences.
- Ability to cultivate and develop inclusive and equitable working relationships with A.C.T. colleagues and stakeholders.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Experience working in a theater, audience management, live event venue, audience management, or large-scale events settings.
- Demonstrated customer service experience where de-escalation, empathy, strong verbal and listening skills were exercised.
- Training/Certification in Food handling, Alcohol Management, Event Safety, First Aid, CPR and AED knowledge are a plus.
Physical Requirements:
- Must be able to respond quickly both mentally and physically in order to handle competing requests, complaints, emergencies and other high-pressure situations that might arise.
- Agile ascending and descending staircases.
- Able to lift at least 35 lbs. (stocking, moving tables, chairs, etc.).
- Ability to see well while moving in a dimly lit space.
- Ability to assist others physically in an evacuation scenario.
WORK ENVIRONMENT & BENEFITS:
A.C.T.’s Audience Services provides a unique work experience where live theatrical production meets education, hospitality and special events celebrating theater, donors and community. Employees enjoy discounts for theatrical training and merchandise, free tickets to our performances, a flexible schedule, training opportunities and more. We work hard to support a diverse and amiable culture where accountability, trust and a sense of fun provide a work place we can all enjoy.
Diversity makes us stronger. A.C.T. is committed to diversity in its programming and creating an inclusive work culture and environment. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you’d like to learn more about A.C.T.’s values, mission, and EDI initiatives, please visit www.act-sf.org.