Part-Time Learning Resources, Professional Staff - Monroe Community College in Rochester, New York at Monroe Community College

Monroe Community College

Position Title: Part-Time Learning Resources, Professional Staff - Monroe Community College

Location: Rochester, NY Category: Professional Staff Job Type: Part Time Posted On: Mon Aug 10 2026 Job Description:

Function of Position:

The Software Technology Assistance Center (STAC), located in the Brighton Library, supports Monroe Community College students and employees with software technology instruction and skill development. Part-time professionals provide direct assistance to users of the center and help support the day-to-day operation of STAC, including working with STAC student workers (aka STACers).

Examples of Duties & Responsibilities:

• Assists in the operations of the Library Learning Commons Software Technology Assistance Center (STAC).
• Provides one-on-one software technology assistance to students and employees visiting STAC.
• Uses outstanding customer service skills to provide a welcoming, supportive, and accepting experience for students and staff visiting STAC.
• Assists users with classroom- and work-related software, web-based systems, and other software used for teaching, learning, and college work.
• Helps users develop practical technology skills by explaining processes, demonstrating software tools, and guiding them through tasks rather than simply completing the work for them.
• Troubleshoots common software and general technology problems and helps users identify appropriate solutions or directs them to the Student Technology Help Desk.
• Assists with software installation, configuration, and general application troubleshooting on supported devices when appropriate.
• Supports students and employees with common digital tasks and workflows related to their coursework and college work.
• Maintains a welcoming, patient, and professional environment for users with a wide range of technology skill levels.
• Works collaboratively with STAC and Learning Resources staff, referring issues when additional expertise or access is required.
• Other duties as assigned by Learning Resources/STAC Coordinator

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Required Qualifications:

• High School graduate
• Ability to work effectively with students and employees in a busy, service-oriented environment
• Excellent written and verbal communication skills
• Ability to quickly learn, troubleshoot, and explain software technology
• Dependable, patient, and comfortable assisting users with a wide range of technology skill levels

Preferred Qualifications:

• Bilingual

Additional Information:

Salary: $17 an hour

Schedule: 12 hours per week; Monday, 12:00 pm to 4:00 pm; Wednesday, 9:30 am to 1:30 pm; Thursday, 4:00 pm to 8:00 pm.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may involve occasionally lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination
Annual Campus Security & Fire Safety Report