Resident Performance Evictions Associate in Austin, Texas at Kairos Living LLC

The Resident Performance Team at Kairos Living, a rapidly growing national single-family rental fund (SFR), is seeking a detail-oriented and resilient Evictions Specialist to manage the full eviction lifecycle across our portfolio. The position will frequently interact with Residents, market attorneys, and multiple departments at the firm.

This role will be responsible for managing end-to-end eviction cases, coordinating with attorneys, issuing legal notices, and negotiating payment plans and move-out agreements with delinquent Residents. The position operates within a high call volume contact center environment, requiring the ability to handle a large number of inbound and outbound Resident interactions daily while maintaining professionalism, accuracy, and a solutions-oriented approach.

The successful candidate will have a solid understanding of eviction law, collections processes, and landlord-tenant regulations. They will have excellent organizational skills, great attention to detail, and the ability to manage multiple cases simultaneously to meet deadlines and performance objectives. The candidate must maintain composure and a professional attitude in high-pressure situations and sensitive conversations with Residents.

Responsibilities

Manage end-to-end eviction cases across multiple markets, ensuring all filings, notices, hearings, and writ executions are completed in accordance with applicable state and local lawsPrepare, issue, and track legal notices (Pay or Quit, Cure or Quit, Unconditional Quit) in compliance with jurisdictional requirementsMaintain and update Kairos Living tracking systems (Yardi, FreshDesk, etc.) with real-time legal status changes, court dates, and attorney updatesLiaise with market attorneys on case progression; report settlement options, court issues, and account discrepancies to SupervisorServe as the primary contact for Residents at the final stages of eviction, managing high-volume inbound and outbound calls with professionalism and empathyNegotiate payment plans, payoff deadlines, and cash-for-keys agreements with Residents to facilitate voluntary move-outs and reduce legal costsRespond to Resident inquiries via the Evictions inbox in a timely and professional mannerIdentify Resident payments and communicate to the appropriate market attorney to prevent unnecessary case escalationMonitor credit, collection, and eviction trends and report findings to management on a regular cadenceAssist with updating Yardi legal status changes and ensure data accuracy across all systemsPerform other functions related to Resident management and eviction operations as needed