Product Support Coordinator in Wakefield, Massachusetts at Kelmar

The Product Support Coordinator will support the growth, development, and daily activities of the KAPS product and team. The Product Support Coordinator assists in coordinating team activities, has responsibilities for tracking and reporting on contract and billing activities, assists in the comprehensive internal audit functions, and provides support to the Senior Managers and Managing Director. This is a remote position.

RESPONSIBILITIES AND DUTIES:

• Coordinating and assisting with internal audit processes
• Managing accounts and records of all internal KAPS system users
• Generating and distributing periodic reports on KAPS tickets and activities
• Preparing, updating, and delivering polished reports for management
• Assisting with creation, review, and publication of system documentation, content, and client communication
• Documenting, monitoring, and reporting on contracted support plans and protocols
• Preparing presentations using Microsoft PowerPoint, reports using Microsoft Excel and Project
• Assist with coordinating travel arrangements for teams to ensure that trips to the same destination but varying origination points are synchronized
• Maintaining a calendar of all KAPS team travel, distributing reports and notification as required
• Compiling, tracking, and distributing KAPS-associated billing activities to Finance Team and KAPS management
• Gathering and maintaining records of team details and activities as needed

QUALIFICATIONS:

• Proven experience as a process or team coordinator
• Proficiency in Microsoft Excel, Word, Teams, PowerPoint, Visio, and similar programs
• Strong organizational skills and attention to detail
• Ability to effectively identify, triage, and resolve problems
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize competing demands and activities
• Ability to maintain strong professional working relationships with colleagues at all levels
• Must exhibit a professional and business-like demeanor
• Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future

SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.

In addition, Kelmar provides the following benefits:

• Medical, Dental and Vision Insurance
• Flexible Spending Plans
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life, AD&D, and Voluntary Term Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Paid Parental Leave
• Paid Time Off
• Tuition Assistance
• Eligible for Discretionary Annual Bonus

The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!

Kelmar Associates is an equal opportunity employer