Pediatric Clinic - Office Manager in Fayetteville, North Carolina at Childrens Health of Carolina PA

Children’s Health of Carolina is seeking an experienced, hands-on Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), or Registered Nurse (RN) to serve as our Working Office Manager. This position combines daily clinic management and staff supervision with active participation in patient care.

The Working Office Manager maintains a visible presence in the clinic, anticipates staffing and patient care needs, and works alongside the clinical team to support efficient patient flow. This position reports to the Chief Operations Officer.

Hands-On Clinical Support

• Participate in daily clinical duties, including rooming patients, obtaining vital signs, documenting in the EHR, and assisting providers.
• Administer medications and vaccines and perform clinical procedures as authorized and within certification, licensure, training, and CHoC policies.
• Assist with clinical coverage during staff absences, breaks, and high-volume periods.
• Monitor patient flow, identify delays, and step in to keep clinic operations running smoothly.
• Promote accurate documentation, infection prevention, and safe medication and vaccine practices.
• Ensure provider requests and patient care needs are communicated and addressed promptly.

Staff Leadership and Supervision

• Coordinate staff schedules and daily assignments to maintain appropriate coverage.
• Monitor and approve timecards, attendance records, and time-off requests.
• Assist with interviewing, onboarding, training, and performance evaluations.
• Address performance and attendance concerns in collaboration with Human Resources and leadership.
• Conduct daily huddles and regular staff meetings.
• Promote teamwork, accountability, and professional communication among staff and providers.

Clinic Operations

• Oversee daily administrative and clinical operations, including opening and closing procedures.
• Serve as a liaison between clinic staff, providers, and the Executive Team.
• Maintain compliance with CHoC policies and applicable OSHA, HIPAA, CLIA, and other regulatory requirements.
• Coordinate with Clinical, Lab, Billing, Operations, and Human Resources to resolve issues.
• Monitor supplies, equipment, scheduling efficiency, and operational needs.
• Participate in quality improvement efforts and review operational and financial reports with leadership.
• Complete other duties as assigned.

• Current RMA certification or LPN/RN licensure required.
• Bachelor’s degree, a minimum of five years of medical leadership experience and/or medical office management training, or an equivalent combination of education and experience.
• Experience supervising medical office staff.
• Strong clinical skills and willingness to provide direct patient care as part of daily responsibilities.
• Strong understanding of patient flow, scheduling, and medical office operations.
• Proficiency with electronic health records, Microsoft Office, and web-based systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead by example, take initiative, and respond effectively to changing clinic needs.

This role requires balancing management responsibilities with hands-on clinical work in a busy pediatric practice. Duties include standing, walking, bending, computer work, and lifting up to 30 pounds.

We offer a competitive benefits package designed to support your health, financial security, and work-life balance:

• 100% Employer-Paid Medical, Dental, Vision & Life Insurance
• 401(k) & Roth Retirement Plan with 3% Employer Contribution (No Match Required)
• Quarterly Bonuses
• Generous Paid Time Off & 9 Paid Holidays
• Low-Cost Short- & Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Options (Accident, Hospitalization, Cancer, Critical Illness & Life)

If you’re passionate about caring for children, supporting providers, and leading a clinical team, we’d love to hear from you.

Apply today and grow with Children’s Health of Carolina, PA!

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.