Regional Service Manager - Kansas City, MO in Olathe, Kansas at Data Business Equipment

GENERAL JOB DESCRIPTION

Regional Manager’s at DBE will be in charge of the day to day operating performance of the region to which they are assigned. This ranges from providing in field support to people management.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Responsible for the management of their regional team
• Assist with call assignment
• Provide in field support
• Accountable for all escalation and technical support
• In charge of conducting quarterly performance reviews
• Provide excellent customer service and support
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports = 1-10
• # of Indirect Reports = 0

EDUCATION & TRAINING

• High school education required.
• Post-secondary technical education, military experience, or prior experience (5 years+) recognized.

KNOWLEDGE & EXPERIENCE

• 3+ years of managerial work in a fast-paced environment that deals with rapid changes in the daily workflow based on the client needs.
• Thorough knowledge of processes and equipment.
• Excellent problem-solving, decision making and troubleshooting skills.
• Good PC/computer skills
• Clean driving record
• Experience using office applications and other software related to the position
• Effective at handling multiple complex projects.

SKILLS & ABILITIES

• Exceptional customer service skills
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

C

Lifting

F

Standing

C

Sedentary (0 - 10 lbs.)

O

Walking

C

Light (11 - 25 lbs.)

F

Bending

C

Medium (26 - 50 lbs.)

F

Stooping

C

Heavy (51 - 74 lbs.)

O

Kneeling

C

Very Heavy (75 – 100 lbs.)

O

Climb Ladders

O

Dexterity

C

Driving

C

Eye/Hand Coordination

C

Reach Above Shoulder

F

Handling (holding, grasping, feeling)

C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

☒ Close

☒ Color

☒ Distance

☒ Depth Perception

☒ Ability to Focus

☒ Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.