B2B Manufacturing Customer Account Specialist in Fremont, Ohio at The Fremont Company

B2B Manufacturing Customer Account Specialist

Fremont, OH | The Fremont Company

For 120 years, The Fremont Company has been building trusted B2B relationships, delivering quality food products, and doing business the right way. We're looking for a B2B Manufacturing Customer Account Specialist to join our Corporate Headquarters in Fremont, Ohio — someone who has proven they can deliver exceptional customer service in a manufacturing, industrial, or other business-to-business environment, and wants to bring that experience to a company with real staying power.

This role is built for someone who already knows how B2B works. Manufacturing customers operate differently than retail or consumer accounts — production schedules, minimum order quantities, EDI transactions, lead times, and multi-department coordination all come with the territory. If you've spent your career supporting business customers rather than individual consumers, and you understand what it means to be accountable to a production floor and a supply chain, not just a phone queue, this is your kind of role.

From the moment an order is placed to the moment it ships, you ensure accuracy, communication, and follow-through for our business customers. You'll work cross-functionally with sales, operations, logistics, accounting, and quality to keep orders on track in a fast-paced manufacturing environment — and you'll be the trusted point of contact our B2B customers rely on to keep their own operations running smoothly.

• Own customer orders from start to finish for our business-to-business accounts, delivering a seamless, professional experience built on manufacturing-industry know-how
• Enter and manage customer orders via email and EDI, verifying pricing, quantities, items, and delivery dates against production and shipping realities
• Serve as a primary point of contact for B2B customer questions, requests, and issue resolution
• Build and maintain strong business relationships through clear communication and dependable follow-up — the kind that comes from understanding a customer's operation, not just their order
• Collaborate proactively with sales, production planning, logistics, accounting, manufacturing, and quality teams to solve problems before they become customer-facing
• Monitor order status and shipment schedules to ensure on-time delivery
• Troubleshoot and resolve challenges related to product availability, minimum order quantities, and shipping timelines — the everyday realities of manufacturing-based B2B commerce

Founded in 1905, The Fremont Company is a 120-year-old, family-oriented consumer food products company headquartered in Fremont, Ohio. We manufacture, market, and distribute both store-brand and branded products to business customers around the world. Our portfolio includes private brand ketchup, Frank's Sauerkraut, Mississippi BBQ Sauce, and Paisley Farms Bean Salad.

Learn more at www.fremontcompany.com

• 3 to 5 years of customer service experience in a manufacturing, industrial, or other B2B environment is required — candidates should be able to speak directly to how they've supported business customers, not just consumers
• A track record of success managing business accounts where accuracy, production timelines, and cross-functional coordination were part of the job
• Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data
• Strong computer skills including Excel and Outlook
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and proactive in solving problems
• Service-minded with a commitment to timely follow-up and accuracy
• Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities

If your background is in manufacturing or B2B customer service, and you're ready to bring that expertise to a company that's stood strong for 120 years, we would love to connect with you