Referral Coordinator in Matthews, North Carolina at Urology Specialists

About Us

Urology Specialists is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. We are a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine.

With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary

We are seeking a Referral Coordinator to join our expanding clerical team of dedicated professionals. The Referral Coordinator is responsible for managing patient referrals, insurance authorizations, and scheduling coordination to support timely patient care and efficient clinic operations. This role serves as a liaison between patients, providers, and insurance companies while ensuring accurate documentation, strong communication, and a positive patient experience.

Responsibilities

• Coordinate patient referrals, insurance authorizations, and pre-certifications to support timely scheduling and continuity of care.
• Communicate professionally with patients, providers, and insurance companies regarding referral status, scheduling needs, and authorization requirements.
• Review provider schedules and collaborate with clinical teams to ensure efficient patient access and workflow management.
• Maintain accurate patient demographic, insurance, referral, and authorization information within the EMR system while ensuring HIPAA compliance.
• Support a positive patient experience by resolving referral or insurance issues promptly, assisting with administrative tasks, and working collaboratively with team members.

Requirements

Qualifications

• High school diploma or GED required
• Experience handling insurance verification, prior authorization, and patient collections preferred

Why Join Us?

• Be part of one of the largest and most respected independent urology organizations in the Southeast
• Collaborative, physician-led culture focused on quality and innovation
• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and advancement

Join Our Team

If you’re passionate about patient care and looking to grow your career within a supportive and respected organization, we’d love to hear from you.