Patient Access Representative in Lawrence, Massachusetts at Merrimack Health

As the Patient Access Representative, you will perform all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.

Duties and Responsibilities:

• Perform accurate registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification for registration and billing.
• Communicate in a professional, positive and respectful manner with patients and offices and provide consistent, excellent customer service in a variety of situations.
• Complies with point-of-service cash collection, balancing, batching, and depositing in accordance with hospital policies.
• Review error reports are provided and correct errors before the end of the shift.
• Manage all incoming calls into the department and distribute them as necessary.
• Complete other duties as assigned.

Required:

• High School diploma
• Computer and typing experience
• Customer service skills

Preferred:

• Prior experience working directly with the public in a healthcare patient access environment.
• Prior knowledge of third-party insurance and medical terminology.
• English/Spanish bilingual is preferred.
• Bilingual English-Spanish highly encouraged to apply