Director, Chapter Excellence in Arlington, Virginia at Associated General Contractors of America, Inc

Job Description

Director, Chapter Excellence

Department: Chapter & Member Engagement

Reports to: Vice President, Chapter & Member Engagement

FLSA Status: Exempt

Location: Virgina Headquarters

Date: October 2026

Position Overview

The Director, Chapter Excellence serves as AGC of America’s primary point of contact for chapter executives and staff, connecting chapters to resources, addressing operational challenges, and sharing successful practices across the nationwide chapter network. The Director builds strong relationships with chapter staff and leaders, brings chapter needs and feedback to AGC’s national staff, and mobilizes national support for chapter priorities.The Director oversees chapter communications, professional development programs for chapter executives and staff, and chapter reporting and compliance requirements. The role also serves as the primary staff liaison to the Executive Leadership Council (ELC) and works across AGC departments to ensure national programs and resources are relevant and accessible to chapters.

Through this work, the Director helps chapters strengthen their operations, better serve their members, and support membership growth, engagement, and retention.

Essential Responsibilities & Duties

Chapter Relations & Strategic Support

• Serves as a primary point of contact and strategic partner for AGC chapters, building strong, collaborative relationships with chapter executives and staff.
• Proactively identifies chapter needs, challenges, and opportunities and develops strategies, resources, and solutions that strengthen chapter operations and effectiveness.
• Provides guidance and support to chapters on operational matters, governance, strategic planning, and organizational effectiveness.
• Partners with the Vice President, Chapter & Member Engagement to identify and address chapter concerns, navigate sensitive issues, and strengthen national–chapter relations.
• Facilitates communication and collaboration between chapters and AGC departments, ensuring chapter perspectives are considered in national initiatives and priorities.
• Identifies and advances opportunities for chapter partnerships, shared services, and initiatives that support chapter sustainability, membership growth, and retention.

Chapter Performance, Reporting & Compliance

• Oversees chapter reporting, compliance, ensuring accurate and timely reporting of membership additions and drops, submission of required charter compliance documentation, and payment of charter fees.
• Leads chapter data collection and assessment initiatives, including the annual Chapter Self-Assessment Survey, ELC Compensation Survey, and other surveys that inform decision-making and chapter support strategies.
• Analyzes chapter data, performance indicators, and feedback to identify trends, emerging challenges, and opportunities for improvement.
• Develops and implements strategies, tools, and resources that promote chapter operational excellence, accountability, and continuous improvement.

Executive Leadership Council Support

• Serves as the primary staff liaison to the Executive Leadership Council (ELC), supporting its Board, committees, and task forces.
• Coordinates ELC governance and administrative activities, including meeting agendas, elections, budgets, financial reporting, meeting arrangements, and follow-up.
• Partners with ELC leadership to advance council priorities, initiatives, and programs that support chapter executive leadership and professional development.
• Oversees the planning and execution of the ELC Annual Conference and other ELC-sponsored programs in collaboration with AGC's Meetings Team.

Chapter Programs & Professional Development

• Leads the development, implementation, and evaluation of programs and resources that strengthen chapter leadership, staff capabilities, and operational effectiveness.
• Oversees chapter-focused programs and meetings, including AGC Chapter Staff and Executive Orientation, AGC Chapter SYNC, ELC Best Practices Programs, and the National & Chapter Leadership Conference, in collaboration with relevant AGC teams.
• Leads the onboarding of new chapter executives, ensuring they are equipped with the tools, resources, and relationships needed to succeed in their roles and build strong connections with AGC of America.
• Collaborates with the ELC Professional Development Committee to identify learning needs and deliver relevant professional development opportunities for chapter executives.
• Oversees the Chapter Awards Program, promoting chapter excellence, innovation, and the sharing of successful practices throughout the chapter network.
• Evaluates program participation, feedback, and outcomes to continuously improve the value and effectiveness of chapter programs and services.

Chapter Communications & Engagement

• Leads chapter communications strategies to ensure chapter executives and staff receive timely, relevant, and actionable information from AGC of America.
• Oversees chapter communications channels, including Chapter Weekly, Chapter Alert, the Chapter Exchange website, and the ELC Online Community.
• Promotes knowledge sharing, peer connections, and collaboration among chapters to strengthen the broader AGC network.
• Works collaboratively with AGC departments to communicate national priorities, programs, and resources effectively to chapters.
• Identifies opportunities to improve communication processes, chapter engagement, and the overall chapter experience.

Team Leadership & Department Collaboration

• Provides leadership, supervision, coaching, and professional development to the Chapter Excellence Coordinator, establishing clear expectations and accountability for results.
• Establishes priorities, manages resources, and monitors progress toward team goals and key initiatives.
• Collaborates with the Vice President, Chapter & Member Engagement and departmental colleagues to advance strategic priorities and strengthen service delivery.
• Builds productive working relationships across AGC departments to coordinate chapter initiatives, resolve challenges, and improve operational effectiveness.
• Performs other job-related duties as assigned.

Qualifications & Experience

• Bachelor's degree or equivalent combination of education and relevant professional experience; CAE preferred.
• Five to seven years of progressively responsible experience in association management, chapter relations, membership engagement, or a related field.
• Demonstrated experience managing complex stakeholder relationships, volunteer leaders, and cross-functional initiatives.
• Experience developing and managing programs, operational processes, and professional development initiatives.
• Strong leadership, interpersonal, communication, and problem-solving skills, with the ability to navigate sensitive issues and competing priorities.
• Demonstrated ability to analyze information, identify opportunities for improvement, and translate insights into actionable strategies.
• Experience supervising staff, managing multiple priorities, and ensuring accountability for results.
• Proficiency with association management systems, online collaboration platforms, and reporting tools.
• Ability to travel as needed to support chapter meetings, programs, and AGC events.

Skills & Competencies:

• Strong relationship management skills, including the ability to advise chapter executives, collaborate with volunteer leaders, and navigate sensitive issues.
• Clear written and verbal communication, facilitation, and stakeholder engagement.
• Program development, project management, and evaluation of professional development initiatives.
• Knowledge of association operations, governance, and strategic planning.
• Data analysis and reporting, with the ability to translate findings into practical improvements.
• Organization, process improvement, and prioritization across multiple programs and deadlines.
• Staff supervision, coaching, and accountability for results.
• Proficiency with association management systems, Microsoft Office, online collaboration platforms, and reporting tools.

Work Environment & Expectations:

• Hybrid work schedule with an in-office presence at AGC’s Virginia headquarters two (2) days per week.
• Travel to chapter locations, AGC conferences, leadership programs, and other meetings is required; expected frequency to be confirmed.
• Occasional work outside standard business hours will be required to support conferences, meetings, and chapter programs.