Teller in Marion, Virginia at The Bank of Marion

Job Title: Teller

Reports to: Branch Manager

Summary: Receives and pays out money, and keeps records of money and negotiable instrument involved in financial transactions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Places holds on account for uncollected funds.
• Orders daily supply of cash, and counts incoming cash.
• Balances currency, coin, and checks in cash drawer at the end of shift and compares totals ensuring that all debits and credits equal.
• Explains, promotes, and cross-sells all Bank of Marion products and services.
• Open new accounts.
• Balances automated teller machine as required.
• Accepts loan payments, credit card payments, and treasury tax payments.
• Remains familiar with security procedures as directed by the bank’s Security Officer.
• Verify night depository bags and envelopes and maintains accurate transaction logs.
• Supervisory Responsibilities
• This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication – Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback.
• Diversity – Promotes a harassment-free environment.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures.
• Planning/ Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Completes work in a timely manner; Works quickly.
• Adaptability – Able to deal with frequent change, delays or unexpected events.
• Attendance/ Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative – Asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to efficiently present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Basic computer skills required. Ability to operate simple computer programs to check customer information. Ability to use e-mail and simple spreadsheet data.

Certificates, Licenses, Registrations

Other Skills and Abilities

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to fingers, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; sit and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.