Client Services Coordinator in Briar Hill, Victoria at Dovida

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Client Services Coordinator, you are the organised, friendly link between our clients and Caregivers, building the schedules that make sure every visit happens with the right person. In return, youll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

At Dovida, people are at the centre of everything we do. When you join us, youll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so youll always have the support and encouragement you need.

Heres what youll enjoy:

• $78,000 salary + super, full time permanent role based in our Briar Hill office, 7am-3pm
• An extra paid day off to celebrate your birthday however you choose.
• Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.
• Training and certifications through our Dovida Academies, with real pathways to grow your career.
• Access to novated car leasing.
• Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards.
• Free, confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP).

With your organisation and people skills, you will:

• Answer calls and enquiries from clients, families, brokers and Caregivers.
• Build and adjust daily schedules in our RMS, matching clients with consistent, compatible Caregivers.
• Manage schedule changes, Caregiver leave and public holiday rosters, keeping everyone informed.
• Support Caregivers and resolve client concerns quickly, keeping clear records of every interaction.
• Approve completed services and review payroll and billing exceptions.

You are organised, calm under pressure and enjoy solving a scheduling puzzle. You build rapport quickly with clients and Caregivers, and you keep the details accurate when plans change fast.

To thrive in this role, you will have:

• Strong administration and organisational skills, with proven time management.
• Excellent phone, email and customer service skills.
• Confident problem-solving when priorities change.
• The ability to work independently and as part of a team.
• Valid Australian working rights and willingness to complete a National Police Check.

Its not essential, but it would be wonderful if you also have:

• Experience working with older people.
• Scheduling or rostering experience, ideally for Support at Home clients.
• Experience working with health and community services providers.

At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and well be happy to help.