Sales Support Manager in Garden Grove, California at Home Organizers

About the company

Closets by Design, a Home Organizers, Inc. company, is a nationally recognized leader in custom home organization solutions. We design, manufacture, and install a comprehensive range of products including custom closets, home offices, garage cabinetry, media centers, wall beds, and more. With a focus on quality craftsmanship, functional design, and personalized service, Closets by Design helps homeowners create organized, efficient, and stylish living spaces tailored to their needs.

About the role

The Sales Support Manager - Franchising is responsible for driving systemwide sales growth by helping franchise owners increase revenue and profitability through consistent execution of our proven sales model. This role serves as a trusted partner and resource to franchisees, providing hands-on coaching, training, and performance analysis to strengthen sales processes, improve conversion rates, and enhance the overall customer experience.

This role partners closely with cross-functional leaders (Marketing, Operations, and Training) to align support across the franchise network and maximize franchisee success. The ideal candidate is a results-driven, relationship-focused professional who thrives on helping others succeed, balances accountability with support, and is passionate about driving system growth through consistent execution of a proven sales model.

This role is onsite 5 day/week working out of Garden Grove, California.

What you'll do

• Partner with franchise owners to assess local performance, identify growth opportunities, and implement strategies aligned with the company’s sales model
• Coach and support franchise sales teams on building sales infrastructure, lead management, customer engagement, pricing strategies, and sales techniques
• Conduct regular performance reviews with franchise owners and develop tailored action plans to drive measurable results
• Facilitate training sessions, workshops, and field visits to ensure consistent adoption of best practices across the franchise network
• Monitor key sales metrics, including lead conversion, close rate, and revenue; report trends, challenges, and opportunities to leadership
• Collaborate with Marketing, Operations, and Training to ensure alignment and maximize franchisee success
• Build and maintain strong franchisee relationships, offering guidance and motivation while reinforcing brand standards and accountability

Qualifications

• 4+ years of experience in franchise support, sales management, or business coaching (franchise experience strongly preferred)
• Proven track record of driving sales performance and operational excellence
• Strong interpersonal and communication skills, with the ability to influence and motivate others
• Analytical, data-driven mindset with the ability to interpret data and translate insights into action
• Self-starter with strong organizational and time management skills
• Ability to travel to franchise locations as needed (20-35% of travel is required for this role)
• CRM/reporting experience a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Bachelor’s degree in Business, Marketing, or related field preferred, or equivalent work experience

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401(k) Retirement Plan
• Paid Vacation Time
• Paid Holidays
  
  

The pay range for this role is:

95,000 - 125,000 USD per year