Austin City Limits in Sealy, Texas at NextCrew

The Guest Services Accessibility Associate makes sure every guest, including guests with disabilities, can enjoy the venue fully and with dignity. You will be the go-to person for accessible seating, mobility assistance, accommodation requests, and accessibility questions before and during events.

Detail

Information

Job title

Guest Services Associate, Accessibility Services

Department

Guest Services

Reports to

Guest Services Manager or Accessibility Coordinator

Location

[Venue or property name, City, State]

Employment type

Full-time, part-time, or event-based

FLSA status

Non-exempt (hourly)

Guest assistance

• Greet guests at the accessibility desk and accessible entrances
• Provide wheelchair escorts and mobility assistance between entry, seating, restrooms, and exits
• Lend and track mobility devices, assistive listening devices, and sensory kits
• Assist guests who use service animals, and know the difference between service animals and pets under the ADA
• Help guests who are blind, low vision, Deaf, or hard of hearing find their way and access information

Seating and accommodation requests

• Process accessible seating and companion seating requests and exchanges
• Respond to pre-visit accommodation requests by phone, email, and online forms
• Coordinate ASL interpreters, captioning, and audio description when scheduled
• Confirm accessible parking, drop-off, and shuttle arrangements

Venue readiness

• Walk accessible routes, ramps, elevators, and restrooms before doors open
• Report blocked paths, broken elevators, or other barriers right away
• Know evacuation procedures for guests with disabilities and assist during emergencies

Communication and records

• Answer accessibility questions clearly and respectfully, using person-first or identity-first language as the guest prefers
• Log requests, equipment loans, incidents, and guest feedback
• Share improvement ideas with the Accessibility Coordinator
• Support general guest services when accessibility volume is low

Required

• High school diploma or equivalent
• 1+ year of customer service experience in hospitality, events, healthcare, or a similar setting
• Patient, respectful, and calm communication with guests of all abilities
• Basic understanding of the Americans with Disabilities Act (ADA), or willingness to complete training
• Ability to push a wheelchair safely over ramps and uneven surfaces
• Availability for evenings, weekends, holidays, and event days

Preferred

• Experience supporting people with disabilities as a caregiver, aide, or disability services worker
• American Sign Language (ASL) skills
• Disability awareness or sensory inclusion training
• CPR and First Aid certification
• Second language, especially Spanish

Schedule: Event-driven shifts, including evenings, weekends, and holidays. Staff usually arrive before doors open and stay until the venue has cleared.

Physical requirements (with or without reasonable accommodation)

• Stand and walk for most of a shift, including on ramps and stairs
• Push a wheelchair with an adult guest over varied surfaces
• Lift up to 25 pounds, such as mobility devices and equipment cases
• Work indoors and outdoors in a loud, crowded environment

Pay and benefits

• Pay range: $[XX] to $[XX] per hour, based on experience
• Paid accessibility and disability awareness training
• Medical, dental, and vision insurance for eligible employees
• Paid time off and holiday pay
• Uniform provided
• Free or discounted event tickets

Submit your resume and a short note about a time you helped someone with a disability or access need to [email or application link]. If you need an accommodation during the application or interview process, contact [name, email, phone].

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. We encourage people with disabilities to apply.