Customer Service Representative at Catseye USA – Latham, New York

Are You Who We Are Looking For?

Catseye's Customer Service Representatives handle phone calls and emails from current clients. They answer any questions or concerns a client may have regarding service and billing, manage the schedule and routing for our Pest Management Technicians, confirm appointments with clients, and scan and organize work orders.

We are looking for an energetic individual with great communication skills who is able to multi-task and work in a fast-paced environment. No prior knowledge of the pest management industry is necessary.

About Catseye

A leader in quality and superior industry standards, Catseye Pest Control is a family-owned business that has serviced residential and commercial institutions for over 37 years. Catseye is one of the nation’s fastest growing pest control companies that puts the protection of family and home first when managing pest and wildlife problems.

Dedication and professionalism are the pillars of our successful working environment. If you want to join an energetic company with a fun and goal-oriented culture, then Catseye is the place for you. Check us out at www.catseyepest.com

Other Requirements

Applicants must have a proven track record in customer service and can demonstrate strong communication and analytical skills as well as being self-motivated.

For the right individual, there will be an opportunity for advancement into leadership roles in the near future. All new hires receive a drug test and background check. Applicants must be willing to work overtime and some Saturdays.

• Experience using CRM system(s) (Pest Control company experience a plus, not required)
• Minimum of two (2) years experience in customer service
• Call center experience a plus
• Strong computer skills
  • Experience with MS Office suite and Google Workspace (preferred)
• Strong data entry and analytical skills a must
• Strong telecommunication skills are a must
• Excellent organizational skills and time management skills

What’s In It For You?

• Company paid benefits
• Competitive compensation
• Affordable Health, vision, and dental insurance
• 401K
• Life insurance
• Health Savings Account
• Aflac Insurance
• Paid holiday, vacation and Paid Sick time

Come Be A Part Of The Catseye Family Today!