Import Entry Coordinator at John S Connor Inc – Glen Burnie, Maryland

Get to Know Us:

John S. Connor is a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.

Company Culture

People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee's role in our success. Our focus on customer satisfaction and innovation ensures that every team member's contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.

Summary of Position

The Import Entry Coordinator is responsible for managing the entire process of receiving and clearing imported goods arriving by air. This includes coordinating customs clearance, documentation, transportation, and delivery while ensuring compliance with regulations. The role requires accurate record-keeping, effective communication with clients and stakeholders, and proactive problem-solving to ensure smooth import operations.

Essential Duties and Responsibilities

• Verify Import documents and accurately input data into the company transportation management (TMS) system.
• Coordinate delivery orders post-customs clearance and arrange deliveries with trucking companies.
• Gather invoices from vendors and ensure proper documentation.
• Issue invoices to customers after the completion of deliveries.
• Collaborate with customs brokers to ensure smooth import operations.
• Manage and oversee imported goods for assigned accounts, ensuring efficient customs clearance and timely delivery.
• Charge, cost, and arrange the movement of goods and consignments, ensuring compliance with applicable regulations.
• Liaise with overseas offices, partners, and agents to facilitate smooth import processes.
• Coordinate with shippers, and transportation companies (both domestic and international) for the import of shipments.
• Manage the complete shipment process, including:
  • Arranging pick-up or inland transportation
  • Booking shipments
  • Document preparation (bill of laiding, invoicing, certificate of origin, export declaration,etc.)
  • Forwarding follow-ups with tracking and tracing to the final destination
  • Ensuring data quality
• Maintain communication with vendors, shippers, customers, and carriers throughout the process.
• Select appropriate routing to meet customer needs.
• Maintain standard operating procedures (SOPs) and customer profiles, including key contacts, special requirements, contract rates, and preferred routings/services/carriers.
• Participate in quoting processes as requested.
• Immediately report problems, operational disputes, or discrepancies to supervisor.
• Handle additional responsibilities as needed, supporting specific departments/divisions or completing individualized assignments.
• Resolve issues related to meeting client requirements, data input, and general customer service inquiries regarding tracking and tracing.
• Resolve billing discrepancies and discrepancies against client SOPs.

Qualifications and Requirements

Education: High school diploma required. A bachelor's degree in related fields is preferred but not required.

Experience: 2 to 5 years of experience in freight forwarding or logistics.

Certifications: Certified Customs Specialist Certification (CCS) or Customs Broker License is preferred, but not neccesary.

Skills

• Strong ability to read and interpret documents, contracts, and regulations.
• Basic understanding of import operations and logistics processes.
• Proficiency in written communication for reports, forms, and correspondence.
• Familiarity with customs and logistics software and systems.
• Excellent reasoning ability to apply instructions and resolve logistical challenges efficiently.
• Proficiency in computer applications, including Google Workspace, Microsoft Office, spreadsheets, and tracking software.
• Ability to manage multiple shipments, monitor deadlines, and work accurately under pressure.

Physical Demands and Work Environment

The physical demands described here represent those necessary to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, and hear.
• Occasionally required to stand, use hands to handle or feel, and reach with hands and arms.
• Frequent use of a computer, keyboard, telephone, and basic office equipment (fax machine, copier, scanner).
• Hybrid work environment, with in-office presence required at the Glen Burnie, MD office as scheduled.

Why Join Us? We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.

As a team member, you have access to the following benefits and compensation packages.

Benefits and Compensation

• Salary Range: $45,000 to $65,000 annually (depending on skills and experience)
• Potential for additional compensation such as discretionary bonuses, employee rewards and recognition programs
• Hybrid Work Environment (3 days in office, 2 days remote)
• Medical, Dental, Vision, HSA, FSA, HRA, and Employee Assistance Programs
• Company Paid Life and Short and Long Term Disability Insurance
• Voluntary Life and AD&D options for employees and qualified dependents
• 401(k) with employer matching
• Paid Vacation, Paid Time Off, and Holidays
• Educational Assistance

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.