Operations Supervisor at Nehemiah Group – Chicago, Illinois

About Us
The Operations Supervisor position is now open at Southside Blooms' second location in North Lawndale.

Southside Blooms, a 501(c)3 nonprofit farm-to-vase florist located on the southside of Chicago, provides unique and fashion-forward floral arrangements while remaining dedicated to environmental sustainability and community support. By offering employment and training opportunities for at-risk youth, Southside Blooms creates a positive impact on the surrounding communities, to find out more click here.
Although resumes, work experience, and educational background are important, we look beyond these and hire talented people who can help us create extraordinary moments for our customers and shape the future of our floral business.

Role
We are seeking an experienced and detail-oriented Operations Supervisor to oversee and streamline the day-to-day operations of our floral shop. The operations supervisor will ensure smooth and efficient operations, focusing on inventory management, team coordination, customer service, and workflow optimization.

Key Responsibilities for the Operations Supervisor:
Oversee the ordering, receiving, and stock management of floral products, supplies, and merchandise.
Supervise and provide direction to the shop staff, including florists, sales associates, and delivery drivers.
Monitor customer service standards and address customer inquiries, complaints, or concerns in a professional manner.
Evaluate and improve existing operational processes to increase efficiency and reduce costs.
Ensure that the shop complies with health, safety, and environmental regulations.
Maintain accurate records of inventory, sales, and employee schedules.

Your Core Contributions To The Team
Ability to manage and motivate a team to meet operational goals and deliver exceptional customer service.
Strong analytical skills to identify inefficiencies and implement solutions.
Ensure the highest standards in floral arrangements, shop presentation, and inventory management.
Ability to prioritize tasks and manage time effectively in a busy environment.
Ability to handle changes in workload, customer demands, and unexpected operational challenges.

About You
Knowledge, abilities, and qualifications
Required Qualifications
High school diploma or equivalent; a degree in business, management, or a related field is a plus.
Proven experience in an operations or supervisory role, preferably in a retail or floral environment
Strong understanding of inventory management and basic budgeting
Ability to work in a fast paced and dynamic environment.
Experience with point of sale systems, inventory software, and Microsoft Office or similar tools
Excellent customer service skills and a passion for delivering high quality settings.
Knowledge of health and safety regulations and best practices in a retail setting.
Ability to work flexible hours, including weekends and holidays, as needed.

What We Provide You
At Southside Blooms, we care about our employees and strive to enhance their well-being through a wide range of benefits.
8 hour Shift
Monday to Friday
Overtime
Weekends as needed

All The Other Stuff
Southside Blooms is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We are committed to building an environment of mutual respect, free of discrimination and harassment, where opportunities are available to everyone based on business needs, job requirements, and individual qualifications.
It is important to note that the listed job duties are not exhaustive. As a collaborative team environment, additional tasks may be assigned as needed, provided they align with the scope of the role. Any supplementary responsibilities will be reasonable in nature, and accommodations will be provided as necessary.