Customer Service Representative in Randolph, Massachusetts at York Wallcoverings Inc

This position will be responsible for servicing our Wallcovering Retail accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs. If you love engaging with customers, working in a fast-paced environment and want to work in a fashion forward brand, then York Design Group is just the place for you!

PRIMARY DUTIES

• Handle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies
• Data Entry of incoming orders received via phone and email
• Provide updates back to customers/accounts via portals
• Communicate customer needs through appropriate channels
• Follow up with customers on special requirements or oversee requests via variety of communication channels.
• Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
• Manage inquiries and questions from sales team and provide accurate information.
• Strengthen relationships and communications with the goal to add sales volume

• High school diploma, GED
• 2+ years’ experience in Sales and Service or Call Center Environment
• Proficient computer skills with MS Office, with particular focus in Microsoft Excel
• Possess accuracy, attention to detail, and organizational skills
• Ability to multi-task and work in a fast-paced, call center environment.
• Experience with 3rd party customer portals (ecomm) a plus.
• Great problem-solving aptitude