System Analyst - Lab at Froedtert South, Inc. – Pleasant Prairie, Wisconsin

System Analyst Lab Responsibilities:

The Laboratory Information System (LIS) System Analyst plays a critical role in supporting, maintaining, and optimizing the LIS and its interfaces within the clinical and anatomic pathology domains. This position acts as a key liaison between laboratory departments, IT, and vendors, ensuring seamless integration, regulatory compliance, data integrity, and operational excellence across all laboratory information workflows. The analyst provides end-user support, system enhancements, and technical leadership in projects and ongoing operations. The analyst also collaborates closely with cross-functional departments such as Infection Control, Quality, Pharmacy, Nursing, and Clinical Informatics to ensure the LIS supports broader clinical, safety, and quality goals across the healthcare system.

• Manages and maintains the LIS, including systems, instruments, and middleware; performs system builds, testing, documentation of changes, and manages system security and access.
• Supports the implementation and maintenance of LIS interfaces with hospital systems, external labs, and analytical instruments; monitors and troubleshoots HL7 interfaces to ensure accurate data exchange, and coordinates with IT and vendors on upgrades, patches, and new interface rollouts.
• Provides daily operational support, including issue resolution, helpdesk triage, and after-hours technical assistance.
• Collaborates closely with cross-functional teams – including clinical, operational, and IT staff – to align LIS capabilities with evolving workflows and system needs, outside of formal project efforts.
• Leads and participates in complex projects within the LIS, Epic, or other hospital software, ensuring clear communication among multidisciplinary teams.
• Performs analysis, development, and implementation of new LIS solutions and enhancements.
• Collaborates with stakeholders to design workflows, align IT solutions with operational needs, and provide training and technical guidance.
• Monitors and maintains LIS compliance; develops policies and documentation; uses Excel and other data tools for quality reporting and regulatory support (e.g., CAP, CLIA, HIPPA, TJC)
• Develops innovative solutions to address complex laboratory and organizational needs.
• Functions as subject matter export for area of concentration in Soft, Epic, or other hospital software.

System Analyst Lab Requirements:

• Associate Degree in Computer Science, or minimum of two years of laboratory or healthcare experience.
• Minimum of an associate degree in computer science or two (2) years of progressive work experience in the IT field, or two (2) years of healthcare experience[SM1]
• Experience with LIS platforms such as SoftLab, SoftBank, or SoftPath is preferred.
• Knowledge of HL7, clinical workflows, lab instrumentation, and data integration, preferred.
• Experience working in a clinical or laboratory environment preferred.
• Epic certification[SM2] preferred, or ability to achieve within one year.
• Soft certification preferred, or ability to achieve within one year.
• Certification in LIS software, clinical informatics, or relevant technologies preferred.

Benefits:

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO