Service Advisor - Bob King Mazda at Bob King Automotive Group – Winston Salem, North Carolina

Bob King Automotive

Responsibilities of the Automotive Service Advisor include:

• Ensure that customers receive prompt, courteous, and effective service and continual communication 100% of the time!

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently by communicating with your Dispatcher and Service Director

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems, partnering with Technicians as needed ; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

• Team Player

• Agree to be fitted for and wear a uniform daily

• Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology

Qualifications :

• Multi Tasking skills are a Must

• Organized and friendly personality

• Demonstrated ability to manage mutiple computer systems at once

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Excellent at communication and follow up with customers

• Clean driving record and valid driver’s license