Chocolatier Supervisor - Part Time in New York, New York at Ghirardelli Chocolate Company

Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks.

• Starting at $23.00/hr + tips
• Holiday Pay at 1.5x
• Quarterly bonus opportunities
• PTO accrual from day 1
• 50% employee discount
• Free sundae or shake every shift 🍦

• Flexible scheduling based on business needs
• Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
• Availability for evenings, weekends, and holidays is required

As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

Store Leadership & Operations

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Ensure high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences

Guest Experience

• Model exceptional customer service and resolve escalated guest concerns
• Maintain product knowledge, including ingredients and allergen awareness
• Create a welcoming, inclusive environment for all guests

Team Support & Development

• Help with scheduling, training, and onboarding new team members
• Coach and support team members to drive performance and engagement
• Partner with management on employee relations matters as needed

Administrative & Systems

• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

• Previous experience in retail, restaurant, or hospitality environments
• Prior leadership or supervisory experience preferred
• Strong communication and team-building skills
• Ability to stay organized and manage multiple priorities
• Comfort working in a fast-paced environment
• Familiarity with POS systems is a plus

• Must be 18 years or older
• High school diploma or equivalent preferred

• Ability to stand for extended periods and move throughout the store
• Ability to occasionally lift and carry up to 50 pounds
• May require occasional travel to other store locations

You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.