People & Culture Generalist at Community Action Marin – Novato, California

About Community Action Marin

COMMUNITY ACTION MARIN’S MISSION: We make it possible for people in Marin to achieve well-being by providing the vital services they need. Together, we break down the barriers that get in the way of fair and lasting change in service to better outcomes for all.

We hold a shared vision for equity: Those who live, work, and visit Marin, including all racial and ethnic groups, experience fair and just inclusion. We act together to rectify historic patterns of racial, class, and gender marginalization, ensuring that all see themselves reflected in decision making and that all can participate, prosper, and reach their full potential.

About the role

Position: People & Culture Generalist

Reports to: Vice President, People & Culture

Department: People & Culture

Pay Rate: $38.46-$40.86/hr.

Requirement: This position is a fully bilingual (Spanish) position

The People & Culture Generalist supports Community Action Marin’s People & Culture operations by partnering with the P&C team and collaborating with People Managers to ensure consistent, compliant, and employee-centered people practices across the agency.

This role supports the full employee lifecycle including recruitment coordination, onboarding, employee relations support, workforce administration, benefits and leave management, performance management processes, and compliance activities. The Generalist works closely with People Managers across departments to implement People & Culture policies and workforce practices while ensuring employees receive timely guidance and support.

The position plays an active role in executing the People & Culture strategic work plan, supporting departmental Key Performance Indicators (KPIs), and maintaining strong visibility across CAM’s multi-site workforce through regular site engagement. The Generalist collaborates with program leadership and particularly within Early Childhood Education (ECE) and other regulated environments to ensure People & Culture practices support staffing compliance, employee engagement, and operational effectiveness.

Essential Duties People & Culture Operations & Strategic Work Plan Support

· Partner with the People & Culture team to support implementation of the annual P&C strategic work plan, operational priorities, and agency workforce initiatives.

· Contribute to the tracking and monitoring of People & Culture KPIs related to onboarding completion, employee engagement, recruitment timelines, employee relations response standards, and workforce operational effectiveness.

· Assist with preparing workforce reports, dashboards, and internal updates that support leadership visibility into People & Culture operations and workforce trends.

· Support continuous improvement of P&C processes by identifying operational gaps and opportunities to enhance employee experience, service delivery, and organizational efficiency.

· Collaborate with the Director of Learning & Training and Talent Acquisition Specialist to ensure alignment across People & Culture initiatives, workforce development strategies, and recruitment efforts.

Recruitment & Hiring Support

· Collaborate with the Talent Acquisition Specialist and People Managers to support recruitment activities including interview coordination, candidate communication, and hiring documentation.

· Ensure recruitment processes align with agency policies, job classifications, and workforce planning needs.

· Support documentation and reporting related to recruitment activities and hiring outcomes.

Onboarding & Employee Integration

· Coordinate onboarding logistics for new hires including orientation scheduling, system access, documentation completion, and compliance training.

· Facilitate new employee orientation sessions, including benefits overview, introduction to People & Culture services, and agency culture.

· Conduct follow-up check-ins such as 30-60-90 day onboarding conversations to support employee integration and early workforce engagement.

Offboarding & Workforce Transitions

· Coordinate employee offboarding processes including exit interviews, documentation completion, and collaboration with internal departments to ensure timely removal of system access and return of agency property.

· Maintain documentation related to employee departures and track exit interview insights to support improvements to employee experience and retention strategies.

Workforce Administration & Personnel Changes

· Partner with People Managers and the People & Culture team to ensure workforce changes are implemented accurately and in alignment with agency policies, compensation practices, and organizational structure. This includes supporting documentation and processing related to title changes, promotions, demotions, reporting line adjustments, schedule changes, pay adjustments, bonuses, stipends, and cost-of-living adjustments (COLA).

· Collaborate with payroll and finance teams to ensure personnel changes are accurately reflected in People & Culture systems and payroll processes while maintaining appropriate documentation and approval workflows.

· Maintain accurate personnel records within P&C systems and ensure workforce changes are properly documented and aligned with agency job classifications and compensation practices.

· Provide guidance to People Managers on workforce processes and documentation standards to ensure transparency, consistency, and compliance across departments.

Employee Relations & Manager Collaboration

· Provide People & Culture support to employees across the agency by serving as a resource on workplace policies, procedures, and P&C practices.

· Collaborate with People Managers to support consistent implementation of employee lifecycle practices including hiring, onboarding, performance management, corrective action processes, and workforce transitions.

· Assist People Managers with documentation related to workplace concerns, performance management conversations, and employee relations matters.

· Support People & Culture leadership in employee relations case management by assisting with information gathering, documentation preparation, and coordination of investigation materials.

· Maintain confidential records related to employee relations activities and ensure documentation standards are consistent across the organization.

Performance Management & Employee Development

· Support implementation of CAM’s performance management framework, including coordination of annual and mid-year performance evaluation cycles and ensuring timely completion of evaluations across departments.

· Collaborate with People Managers to strengthen performance management practices by supporting the use of tools such as 30-60-90 day onboarding plans, individual development plans, performance improvement plans, and ongoing manager-employee 1:1 check-ins.

· Provide operational support to People Managers throughout the performance management process by assisting with documentation standards, timelines, and communication practices that promote clear expectations and constructive feedback.

· Partner with the Director of Learning & Training to connect performance management outcomes with employee learning opportunities, leadership development programs, and career development pathways across the agency.

Benefits Administration & Employee Education

· Serve as a resource for employees regarding benefit programs and assist with responding to benefit inquiries.

· Facilitate benefits orientation for new employees during onboarding and support employees in understanding available benefits programs.

· Assist with coordination and execution of annual open enrollment, including employee education sessions, documentation management, and communication support.

· Partner with benefits vendors and internal stakeholders to resolve benefit-related questions and ensure employees receive accurate and timely information.

Workers’ Compensation & Leave Administration

· Coordinate workers’ compensation processes including incident reporting, claim documentation, communication with insurance providers, and employee follow-up.

· Support employees and People Managers through workers’ compensation procedures while ensuring compliance with agency policies and regulatory requirements.

· Assist with leave administration including FMLA, CFRA, ADA accommodations, pregnancy disability leave, and other applicable leave programs.

· Maintain documentation and tracking related to leave and workers’ compensation cases while ensuring appropriate communication with employees and managers.

P&C Inbox Management

· Monitor and manage the People & Culture department inbox, responding to employee inquiries and routing requests appropriately.

· Track incoming inquiries by P&C function to identify patterns in employee questions, operational needs, and areas requiring additional communication or support.

· Provide periodic summaries of inquiry trends to support improvements to People & Culture services and workforce communication.

Site Visits & Workforce Engagement

· Conduct regular site visits across agency programs to maintain visibility of People & Culture services and strengthen relationships with employees and People Managers.

· Serve as a P&C presence during site visits to provide employee support, gather workforce feedback, and collaborate with program leadership.

· Track trends emerging from site visits and share insights with the People & Culture team to inform improvements to workplace practices and employee engagement strategies.

Early Childhood Education Workforce Support

· Support People & Culture processes related to Early Childhood Education workforce requirements, including credentialing documentation, permit tracking, and workforce compliance processes.

· Collaborate with ECE program leadership to ensure P&C practices support staffing requirements tied to Head Start Program Performance Standards, California Community Care Licensing (Title 22), and California Department of Education requirements (Title 5).

· Assist with workforce documentation related to credential verification, background clearance, and regulatory audits.

Qualification

Education:

· As a CAM Requirement, all applicants must possess a High School Diploma or equivalent (GED).

· Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field preferred. Relevant experience may substitute for formal education.

Experience:

· Minimum 4–6 years of progressive People & Culture or HR experience supporting multiple areas of the employee lifecycle.

· Experience working in multi-site, nonprofit, or unionized environments preferred.

· Experience supporting workforce operations in regulated environments such as Early Childhood Education or human services programs preferred.

Skills and Abilities:

• Strong understanding of California employment law and compliance practices.

• Ability to manage confidential and sensitive personnel matters with professionalism and discretion.

• Strong organizational, documentation, and project coordination skills.

• Ability to collaborate effectively with employees, People Managers, and leadership across departments.

• Strong communication and problem-solving skills.

• Bilingual (English/Spanish)

A strong commitment to social justice, equity and the agency’s mission to provide high-quality programs to serve low-income individuals and families.Deep understanding – and ability to articulate – the role equity, inclusion, and diversity plays in our work.

Software:

• Proficiency in Microsoft Office applications: Outlook, Word, Excel, and Internet Explorer

• Experience with HRIS platforms (Rippling strongly preferred), Power BI, Asana, and budget systems (Sage preferred).

Confidential and Sensitive Information:

Ability to handle sensitive information with discretion and maintain confidentiality.

Employees in this role may be required to perform the following physical activities, with or without reasonable accommodation:

Bend: Flexion of the upper trunk forward while standing and knees extended, or knees flexed when sitting

Lift: Exertion of physical strength to move objects 10-25lbs from one level to another

Carry: Hold or rest weighted objects 10-25lbs directly on hands, arms, shoulders, or back while moving from one location to another

Climb: Ascend/descend with gradual or continuous progress, using both hands and feet

Push: Exertion of force on or against an object (weight/size) to move it from one location to another

Feel: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin

Travel: Travel to sites using a personal vehicle may be required based on job duties