Teller at Illinois State Credit Union – Normal, Illinois

The Teller is a foundational role in the branch delivery channel. As the first point of contact for members, this position is responsible for providing prompt, accurate, and courteous service for basic financial transactions, while introducing and referring products and services that support member goals. This role represents ISCU’s brand and culture, ensuring each interaction contributes to a positive and growth-focused member experience. Tellers are expected to demonstrate growth mindset and a desire to transition into MSR 1 within 6 months.

Essential Duties & Responsibilities:

• Perform all routine financial transactions, including, but not limited to, deposits, withdrawals, loan payments, transfers, check cashing, and money orders.
• Greet members warmly, use member names, and offer assistance in a professional, helpful manner.
• Identify opportunities for referral to MSRs or MSOs based on member needs.
• Ask discovery questions during transactions to assess opportunities for additional service.
• Promote self-service tools including online banking, mobile app, ATMs, and e-statements.
• Maintain and balance a cash drawer in accordance with credit union policies and security standards.
• Ensure compliance with all cash handling, internal security practices, fraud prevention, and regulatory guidelines.
• Support lobby presentation, cleanliness, and welcoming branch environment.
• Demonstrate daily commitment to sales goals, referral quality, and service benchmarks.

Core Competencies:

• Accuracy and attention to detail
• Professional communication and service etiquette
• Commitment to teamwork and daily execution
• Engagement in learning and development
• Accountability for performance goals

Role-Specific Competencies:

• Understanding of cash handling protocols and dual control principles
• Full familiarity with basic products (checking, savings, debit cards, online/mobile banking)
• Working knowledge of the benefits and key features of advanced products such as loans, CDs, IRAs, etc
• Ability to identify referral cues and transition members effectively
• Knowledge of daily branch operations and teller procedures
• Awareness of fraud indicators and red flag behaviors