Restaurant Server Assistant at Hyatt Centric Chicago O’Hare – Rosemont, Illinois

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

The Server Assistant / Busser plays a vital role in supporting the dining experience by assisting servers, maintaining cleanliness and organization of the dining area, and ensuring guests’ needs are met promptly and professionally. This position requires strong teamwork, attention to detail, and a positive attitude to help create a smooth, enjoyable dining experience for all guests.

• Assist servers by delivering food and beverages to tables as needed
• Clear and reset tables promptly, including removal of soiled dishes, glassware, silverware, and trash
• Maintain cleanliness and organization of dining areas, service stations, and back-of-house support areas
• Refill and prepare water, beverages, bread, condiments, and other necessities as appropriate
• Set up tables with clean linens, silverware, and glassware according to standards
• Support opening and closing duties, including preparing service stations and cleaning at end of shift
• Communicate effectively with servers, kitchen staff, and management to ensure efficient service flow
• Provide a warm, friendly, and professional presence to guests, responding to basic requests or directing them to the appropriate team member
• Maintain knowledge of hotel facilities and services to assist guests when needed
• Follow all safety, sanitation, and company policies and procedures
• Demonstrate a professional and positive attitude toward guests and fellow associates
• Ability to lift up to 50 lbs. and walk, sit, or stand for extended periods of time
• Ability to lift, pull, and push moderate weight
• Additional tasks may be assigned at any given time

Qualifications:

• Excellent customer service skills
• Strong interpersonal skills with the ability to engage with guests and coworkers professionally
• Ability to work in a fast-paced environment
• High school education or related experience
• Must obtain and maintain any required certifications

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical, Dental, and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.