Driver at West Baltimore PACE Community Coalition LLC – Baltimore, Maryland

JOB SUMMARY

This position is responsible for providing transportation services for the frail elderly or brain injured participants from their homes to the center and for medical appointments. Provides transportation for field trips as part of the activities program or day treatments.  Delivers in-home meals and provides delivery and pick-up of supplies and medications for participants.  The driver must maintain clean vehicles, and perform vehicle checks regularly for safety. Promotes professional working relationships with both internal and external customers.  This position is non-supervisory in nature. Adheres to and supports all organizational policies and procedures and standards.  Promotes teamwork!  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational (Core Rating Factors):

• Ensure discretion with confidential information.
• Maintains courteous,helpfuland professional behavior on the job. Will support the success of the entire team by promoting a collaborative work environment. 
• Adheres to allPACE of West BaltimorePolicies and Procedures,PACE of West BaltimoreSafety Policies and Procedures and OSHA safety guidelines. 
• Consistently contributes to problem-solving and cooperates with identified resolutions. 
• Mustdemonstrateregular attendance and punctuality. 
• Brings issues and process improvement ideas to the attention of the Supervisor. 
• Maintainsverbaland written skillsrequiredfor the position.
• Attends meetings andparticipatesin committees asrequired. 
• Completes annualtrainingsasrequired. 
• Adheres to Company Dress Code Policy. 

• Demonstratesappropriate levelof time management in support of co-workers and the entire team. 

Departmental (Job Specific Tasks): 

• Must maintain calm and have professional demeanor at all times. 
• Must remain patient andmaintaingood customer service when working withdispatcher,supervisorsor customers either internal or external.
• Drives vehicles in a safe and responsible mannerutilizingdefensive driving skills andfollowassigned routes. This includes smoothbreaking, andacceleration, taking bumps or curves at a reasonable speed, etc.
• Loads and unloads participants in and out of vehicles safely, following correct Policies and Procedures.
• Escort’sparticipants safely from the bus thru door and back on to the busutilizingall safety training, safetyequipmentand skills. 
• Ensures the proper securing of the participants inside thevehicle andwhile unloading using the proper safety equipment.
• Notifies Dispatcher if running late on apick upor route.
• Notifies Dispatcher of all cancels andreason why.
• Transport’sparticipants toscheduledappointments as arranged by the dispatcher.
• Delivers in-home meals, supplies and medications to participants as arranged by dispatcher. 
• Assistsparticipants in their home environment or other locations with tasks when necessary (i.e.: put on socks, shoes, jackets, toileting, etc.).
• Maintains clean vehicle, by regularly sweeping floors, cleaning glass cleaning interior and exterior.
• Maintains a safe vehicle by ensuring all aspects of the vehicle are in top working condition, reporting any noted issuesimmediatelyto Dispatcher, Coordinator or Manager.    
• Works with Transportation Manager or Coordinator to schedule maintenance or repairs of vehicles. 
• Notifies dispatcher of any participant transportation needs, noted participant concerns, or issuesobservedin theparticipantshouses.
• Must be available to work all Transportation operational hours which may include overtime, on-calland weekends.
• Maintains the confidentiality of all company information, procedures, and participant,clientor family information regardless of setting.

• Maintainssafeworking environment. FollowsPACE of West BaltimoreSafety Policies and Procedures.
• Participates in continuing education classes and any required staff and training meetings. Maintains professional affiliations and any required certifications.
• Additionalresponsibilities will be added atmanagersdiscretion, as career growth opportunities and responsibilities are constantly arising in our flexible and start-up environment.

QUALIFICATIONS

• High School Diploma or GED isrequired. Equivalent experience in lieu of education will be accepted. 
• Must have 1 year of experience with the frail,elderlyor disabled population.  
• Must be 21 years of age or older.
• Must have excellent written and verbal communication skills anddemonstratethe ability to interact clearly and effectively with both internal and external customers. Must have the ability to read,writeand speak English.  
• Mustsubmitto and pass a pre-employment drug/alcohol screening and criminal background check. 
• Must have a current Driver’s License and driving record mustbe in compliance withCompany policy. Mustmaintaincurrent automobile insurance. 
• Must have and maintain a driving record which is in compliance with Company Policy. 
• Must be knowledgeable in computer applications including email and navigating the internet. 
• Skilled inestablishingand maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public. 
• Must be free of communicable diseases that can be readily transmitted in the workplace and have all immunizations up to date before providing direct care.TBtest isrequiredwithinfirst7 days of employment. Hep B and Influenza (during flu season) vaccinations are offered but notrequired. 
• Capable ofand experienced in transporting individuals with special mobility needs. 
• Knowledge of principles, practices,standardsand techniques of position including how to use andmaintainequipment (vehicle, lift, tie-downs).
• Must have the ability to work with minimal supervision. 
• Operates in full compliance with all applicable federal,stateand local fire, health, safety, sanitation, Emergencyproceduresand other Standards prescribed in law or regulations.

ABOUT PACE of West Baltimore

PACE of West Baltimore (Program of All-Inclusive Care for the Elderly) is an integrated, home and community-based care model designed to help seniors maintain their independence and remain part of their communities for as long as safely possible. We care for our participants through a harmony of center-based services and personalized in-home care, spanning clinical, behavioral, and social services.

PACE is a proven, cost-effective care model, saving states an average of 13% versus other Medicaid services, including nursing homes and community-based waiver programs. PACE of West Baltimore’s unique approach to PACE is enhanced by our deep expertise in in-home care, clinical geriatrics, data analytics, and virtual care technology, all for the purpose of improving the health and quality of life of our patients.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

PACE of West Baltimore is an Alcohol/Drug/Smoke-Free Workplace

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Requirements:While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; lift heavy objects; sit; use hands to finger, handle or feel objects, tools, or controls; talk, see,hearand smell.  Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; The employee is occasionally required to reach and stretch with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee maybe requiredto endure extremes in temperature and may work in hazardous environments where personal protective equipment isrequired. Requires the ability to lift/carry up to 50 pounds and push or pull objects exceeding 150 pounds, usingappropriate bodymechanics. 
• Visual, Hearing and Communication Requirements: Requires corrected vision andhearing towithinnormalrange, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization.   
• Pressure Factor: Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions: Working conditions may be noisy with fluctuating indoor temperatures.  Must have the ability to work under moderate pressurein order tomeet scheduled appointments or deadlines while dealing with frail, disabled and/or confused participants/clients. Subject to individuals who may have the potential for physical or verbal aggression. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicablediseasesand other conditions common in a clinic environment. Subject to unpleasant odors.